Systems Training Specialist

Chapman Tripp; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Wellbeing allowance

Team events

Job summary

Chapman Tripp is seeking an experienced systems training specialist to design, deliver and continuously improve IT training across onboarding and specialist systems. You will collaborate with the IT and L&D teams to build an onboarding framework that ensures the right information reaches the right people at the right time.

You will maintain SharePoint resources and the Learning Management System, gather learner feedback, and create a sustainable handover plan for long-term IT support.

Qualifications

• 5+ years' experience in systems training with adult learning principles.
• Experience in instructional design across online, in-person and on-the-job formats.
• Proficiency with Captivate, Chameleon or Articulate Storyline and MS Office.

Responsibilities

• Design, develop and deliver a broad range of software training solutions.
• Partner with IT and L&D to build onboarding and training frameworks.
• Deliver and streamline IT induction training for effectiveness.
• Integrate AI and digital tools with the training program.
• Maintain SharePoint resources and the Learning Management System.
• Gather learner feedback to keep materials sharp and relevant.
• Build a handover plan for long-term IT Service Desk readiness.

Skills

Years of experience

Adult learning

Instructional design

Authoring tools

MS Office

Interpersonal skills

AI/digital tools curiosity

Education

NZ Certificate in Adult and Tertiary Teaching (Level 4)

Tools

Captivate

Chameleon

Articulate Storyline

Job description

What you'll do

• Design, develop and deliver a broad range of software training solutions, from onboarding through to specialist systems and AI tools


• Partner with our IT team and L&D Specialist to build an onboarding and system training framework that gets the right information to the right people at the right time


• Deliver, reshape and streamline our current IT induction training, for increased effectiveness and relevance


• Keep pace with new AI and digital tools alongside our AI & Digital team, weaving them into training as they land


• Maintain clear, current resources via SharePoint and our Learning Management System


• Gather feedback from learners and use it to keep training materials sharp and relevant


• Build a model, and a handover plan, that sets up the IT Service Desk and L&D Specialist for long-term success

What you'll bring

• 5+ years' experience in systems training, with a solid grounding in adult learning principles and learning evaluation


• Instructional design experience across online, face-to-face and on-the-job formats, spanning onboarding, compliance and systems training


• Confidence with authoring tools such as Captivate, Chameleon or Articulate Storyline, as well as strong Microsoft Office skills


• Confident interpersonal and communication skills to build trust and influence across a wide range of stakeholders


• Genuine curiosity about how work is changing, comfortable exploring and adopting AI and other new tools


• Enthusiasm for helping others build confidence with new ways of working


• A pragmatic, detail-focused approach; and strong customer and quality focus


• Prior experience in professional services, and an NZ Certificate in Adult and Tertiary Teaching (Level 4) would be an advantage

What we offer:

• Be part of a collaborative and high‑performing National People & Culture team


• Competitive salary and benefits package including annual wellbeing allowance


• Groups and activities to suit your interests: arts & culture, sports, regular team and firm events for connection

We are a collaborative workplace of smart, passionate and hardworking people, united by a commitment to excellence. Work for Aotearoa New Zealand’s largest legal partnership and enjoy a firm which has the resources and structures in place for you to do your best work; as well as people who are caring, inclusive and authentic.

Closing off applications on 31st August.