Product Operations Manager at EROAD

EROAD; Upper Harbour; On-site; NZD 90,000 - 120,000; Full time

Job summary

ERoad, a global fleet management technology company, is seeking a Product Operations Manager in Albany, NZ. This full-time, on-site role focuses on uplifting product operations, governance and metrics across the product organisation.

You will own documentation, drive cross-functional alignment, and build dashboards to provide leadership with clear performance visibility, while shaping scalable processes across the lifecycle and adjacent areas like GTM and end-of-life.

Qualifications

• Experience building or evolving product operations processes, rituals and governance frameworks such as planning cycles and roadmap reviews.
• Experience driving cross-functional alignment between product, engineering and business stakeholders.
• Experience owning documentation, knowledge management systems and reporting mechanisms.
• Experience implementing operational metrics and reporting systems, including data analysis and dashboard tools such as Power BI, to give leadership clear visibility of performance.
• Comfort with product management tools such as roadmapping, planning and reporting platforms.
• A genuine interest in and hands-on application of AI tools and approaches to product operations and ways of working.
• Enough seniority to lead operational strategy and process change across product teams, without needing to be a top-tier or chief-of-staff-calibre hire.
• A strong product operations or process background is welcome even without a formal Product Manager title, and related backgrounds such as programme or project management, business operations or chief-of-staff-style roles with product org exposure are also considered.
• Hands-on Product Manager experience with commercial acumen is a plus, as is exposure to SaaS, hardware or B2B tech environments, though none of these are required.

Responsibilities

• Build and evolve the rituals and governance that keep product teams working well, including planning cycles and roadmap reviews.
• Champion standardised tools, templates and reporting across the product org.
• Define and track operational metrics across the product org, building dashboards and reporting that give leadership clear visibility of performance.
• Own product documentation and knowledge management so information is easy to find and keep current.
• Act as the bridge between product, engineering and business stakeholders, aligning cadences and tracking delivery against shared goals.
• Drive the shift from reactive firefighting to proactive, scalable ways of working across the product development lifecycle and adjacent areas such as go-to-market and end-of-life.
• Partner closely with the VP of Product, Product Leadership, Product Managers, engineering and business stakeholders, without direct people management responsibility.

Skills

Cross-functional alignment

Product operations governance

Documentation ownership

Operational metrics & dashboards

Roadmapping tools

AI tooling mindset

Process change leadership

SaaS/B2B tech experience

Tools

Power BI

Roadmapping platforms

Job description

Product Operations Manager at EROAD in Albany, N, NZ. Full time on site.

ABOUT THE COMPANY

ERoad is a global fleet management technology company, providing telematics-based tracking, compliance and safety solutions to fleet operators, and the product organisation is moving from reactive, ad hoc ways of working towards proactive, scalable processes, with a Product Operations Manager now sought in Auckland to own and drive that uplift.

WHAT YOU'LL DO

• Build and evolve the rituals and governance that keep product teams working well, including planning cycles and roadmap reviews
• Champion standardised tools, templates and reporting across the product org
• Define and track operational metrics across the product org, building dashboards and reporting that give leadership clear visibility of performance
• Own product documentation and knowledge management so information is easy to find and keep current
• Act as the bridge between product, engineering and business stakeholders, aligning cadences and tracking delivery against shared goals
• Drive the shift from reactive firefighting to proactive, scalable ways of working across the product development lifecycle and adjacent areas such as go-to-market and end-of-life
• Partner closely with the VP of Product, Product Leadership, Product Managers, engineering and business stakeholders, without direct people management responsibility

WHAT YOU NEED

• Experience building or evolving product operations processes, rituals and governance frameworks such as planning cycles and roadmap reviews
• Experience driving cross-functional alignment between product, engineering and business stakeholders
• Experience owning documentation, knowledge management systems and reporting mechanisms
• Experience implementing operational metrics and reporting systems, including data analysis and dashboard tools such as Power BI, to give leadership clear visibility of performance
• Comfort with product management tools such as roadmapping, planning and reporting platforms
• A genuine interest in and hands-on application of AI tools and approaches to product operations and ways of working
• Enough seniority to lead operational strategy and process change across product teams, without needing to be a top-tier or chief-of-staff-calibre hire
• A strong product operations or process background is welcome even without a formal Product Manager title, and related backgrounds such as programme or project management, business operations or chief-of-staff-style roles with product org exposure are also considered
• Hands-on Product Manager experience with commercial acumen is a plus, as is exposure to SaaS, hardware or B2B tech environments, though none of these are required

WHY JOIN

• This is a chance to shape how a growing product organisation works, with genuine scope to lead change rather than just support it.
• Own a newly created role driving real operational transformation across the Product Development Lifecycle and beyond
• Be part of a high-growth, innovative technology company listed on the NZX and ASX, with a genuine track record as a Kiwi success story
• Work alongside a talented and collaborative team in a multicultural organisation
• Access continuous learning and development, EAP support and AI tooling to help you grow
• Apply AI thinking and tools to real product operations problems, with genuine backing to make it part of how the team works