Product and Process Analyst

Fluid Recruitment; Invercargill City; On-site; NZD 70,000 - 100,000; Full time

Job summary

Fluid Recruitment seeks a business analyst with lending and financial services expertise to improve customer outcomes in a highly collaborative setting in Invercargill, NZ.

The role focuses on translating complex problems into actionable requirements, defining efficient processes, and delivering practical, scalable solutions in partnership with frontline teams and technology stakeholders.

Qualifications

• Experience in business analysis and process improvement in financial services.
• Proven ability to gather requirements, document, and engage stakeholders.
• Experience creating process maps, user stories, acceptance criteria, and traceability.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to partner with business and technology teams to deliver solutions.
• Solid understanding of lending products and customer experience principles.
• Knowledge of risk, governance, and regulatory frameworks in financial services.

Responsibilities

• Translate ambiguity into clear requirements and solutions.
• Collaborate with frontline teams, SMEs, project teams, and technology stakeholders.
• Define requirements, refine processes and implement practical solutions.
• Ensure solutions are scalable and customer-focused.
• Support delivery and realization of business outcomes.

Skills

Lending knowledge

Credit operations

Financial services experience

Business analysis

Process optimisation

Stakeholder engagement

Analytical thinking

Problem solving

Customer experience

Regulatory awareness

Job description

The Opportunity

This is an excellent opportunity for someone with a background in lending, credit, banking operations, or financial services who enjoys improving how things work and creating better outcomes for customers.

This is a highly collaborative role where you will work with frontline teams, subject matter experts, project teams, and technology stakeholders to understand business challenges, define requirements, refine processes, and support practical solutions. You will be responsible for translating ambiguity into clarity, ensuring business needs are understood and solutions are practical, scalable, and focused on creating value for our customers and people.

About You

Whether your background is in lending, credit, product, or data analysis, you'll bring the ability to see beyond day-to-day delivery and contribute to meaningful change.

We're looking for someone who combines strong lending portfolio knowledge with a passion for transformation initiatives. Key requirements include:

• Proven experience in business analysis, process optimisation, operational transformation, or customer service environments.
• Strong capability in requirements gathering, analysis, documentation, and stakeholder engagement.
• Experience developing process maps, user stories, acceptance criteria, and traceability documentation.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Confidence partnering with both business and technology teams to support successful solution delivery and implementation.
• Well-developed understanding of lending products, customer needs, and customer experience principles.
• Knowledge of risk, governance, and regulatory frameworks within a financial services environment.

Why Apply?

As a future-focused role, you'll help shape how the organisation's banking and lending services evolve, contributing to strategic initiatives that enhance customer experience, improve operational effectiveness, and support long-term business goals.