Mobile Mortgage Manager

JobSpace; Nelson; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

ANZ in New Zealand is seeking a Mobile Mortgage Manager to guide customers through the home loan journey with personalized advice. You’ll work flexibly, meeting clients in person or remotely, and collaborate with local partners to deliver trusted financial outcomes.

The role emphasizes strong customer focus, regulatory awareness, and proactive relationship building with real estate agents, accountants, and lawyers to grow Home Lending referrals.

Qualifications

• Experience in financial services or lending is required.
• Strong customer-centric mindset and communication skills.
• Solid understanding of regulatory and risk management frameworks.

Responsibilities

• Supporting customers through the full home loan process, from initial conversations to settlement and beyond
• Delivering standout service and helping customers consider their full financial wellbeing, including insurance needs
• Building and maintaining relationships with external partners like real estate agents, accountants, and lawyers
• Collaborating across ANZ's Personal, Business and Private Banking teams to deliver a seamless customer experience
• Following compliance, risk and quality standards to ensure advice is consistently reliable and responsible
• Attracting Home Lending customers to ANZ through proactive leverage of internal and external networks

Skills

Customer service

Relationship building

Financial analysis

Lending experience

Regulatory knowledge

Risk management

Proactive problem solving

Job description

We're looking for a motivated customer-focused professional to take on a Mobile Mortgage Manager role. This is a unique opportunity to work autonomously while truly making a difference in the lives of home buyers. You'll be guiding customers through one of the most important journeys of their lives – buying a home – and supporting them with personalized advice every step of the way. You'll thrive in this role if you enjoy building trusted relationships and driving meaningful outcomes.

What you'll be responsible for:

• Supporting customers through the full home loan process, from initial conversations to settlement and beyond
• Delivering standout service and helping customers consider their full financial wellbeing, including insurance needs
• Building and maintaining relationships with external partners like real estate agents, accountants, and lawyers
• Collaborating across ANZ's Personal, Business and Private Banking teams to deliver a seamless customer experience
• Following compliance, risk and quality standards to ensure advice is consistently reliable and responsible
• Attracting Home Lending customers to ANZ through proactive leverage of internal and external networks

No two days are the same – and that's what keeps it exciting. You'll be empowered to make decisions, manage your time, and work in a way that suits both your customers and your lifestyle. Here's a snapshot:

• Meeting with customers – in person or remotely – to understand their home lending goals and tailor solutions
• Working flexibly from home, an ANZ location, or out in the community
• Analyzing complex financial data to assess home loan affordability and make credit recommendations
• Actively growing your business by developing a strong referral network of influencers and professionals
• Sharing insights and collaborating with internal teams to deliver the best customer outcomes
• Representing ANZ with pride in local events and financial wellbeing workshops

We're not just looking for a set of skills – we're looking for someone who genuinely cares about people and wants to make a positive impact. Whether you've worked in home lending for years or are looking to step into a role where your drive, empathy and commercial instincts can shine, this could be the opportunity for you. You'll be someone who:

• Builds trust easily – with customers, colleagues, and external partners
• Works confidently on your own, while staying connected to a broader team
• Brings strong experience in financial services or lending, with a solid grasp of income and expense assessment
• Is proactive and solutions-focused – you see opportunities, not just tasks
• Has a clear understanding of the regulatory landscape and knows how to navigate risk with care
• Takes pride in delivering high-quality outcomes and always puts the customer first

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.