Lending & Process Transformation Analyst

Fluid Recruitment; Invercargill City; On-site; NZD 70,000 - 100,000; Full time

Job summary

Fluid Recruitment seeks a business analyst with lending and financial services expertise to improve customer outcomes in a highly collaborative setting in Invercargill, NZ.

The role focuses on translating complex problems into actionable requirements, defining efficient processes, and delivering practical, scalable solutions in partnership with frontline teams and technology stakeholders.

Qualifications

• Experience in business analysis and process improvement in financial services.
• Proven ability to gather requirements, document, and engage stakeholders.
• Experience creating process maps, user stories, acceptance criteria, and traceability.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to partner with business and technology teams to deliver solutions.
• Solid understanding of lending products and customer experience principles.
• Knowledge of risk, governance, and regulatory frameworks in financial services.

Responsibilities

• Translate ambiguity into clear requirements and solutions.
• Collaborate with frontline teams, SMEs, project teams, and technology stakeholders.
• Define requirements, refine processes and implement practical solutions.
• Ensure solutions are scalable and customer-focused.
• Support delivery and realization of business outcomes.

Skills

Lending knowledge

Credit operations

Financial services experience

Business analysis

Process optimisation

Stakeholder engagement

Analytical thinking

Problem solving

Customer experience

Regulatory awareness

Job description

Fluid Recruitment seeks a business analyst with lending and financial services expertise to improve customer outcomes in a highly collaborative setting in Invercargill, NZ.

The role focuses on translating complex problems into actionable requirements, defining efficient processes, and delivering practical, scalable solutions in partnership with frontline teams and technology stakeholders.