Premium Auto Service Advisor - Customer-Focused

Sime Darby Motors Sdn Bhd; Auckland; Presencial; NZD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sime Motors Privileges

Health benefits

Staff recognition programmes

Paid community service and study days

Annual flu vaccination

Descripción de la vacante

Continental Cars Porsche, a proud Porsche dealership in Newmarket, Auckland, is seeking a professional and customer-focused Service Advisor to join our high-performing team. You will be the key link between customers and workshop, handling service enquiries and coordinating bookings from intake to handover.

The ideal candidate has experience in automotive or luxury service, excellent communication and time management, and a proactive, customer-focused attitude.

Formación

• Experience in automotive service or customer service; luxury brand experience advantageous.
• Excellent communication, organisation, and time-management skills.
• Strong attention to detail and accuracy in documentation.
• Ability to work under pressure and manage competing priorities.
• High computer literacy and confidence across multiple systems.
• Proactive, positive attitude and strong customer focus.

Responsabilidades

• Manage service enquiries and coordinate bookings
• Support daily workshop flow and loan car coordination
• Prepare job cards and process invoices
• Provide efficient follow-up to keep the service department running smoothly
• Serve as the key link between customers and workshop from booking to handover

Conocimientos

Communication

Time management

Attention to detail

Under pressure

Multi-system literacy

Customer focus

Automotive service experience

Herramientas

CRM systems

Workshop software

Invoice processing software

Descripción del empleo

Continental Cars Porsche, a proud Porsche dealership in Newmarket, Auckland, is seeking a professional and customer-focused Service Advisor to join our high-performing team. You will be the key link between customers and workshop, handling service enquiries and coordinating bookings from intake to handover.

The ideal candidate has experience in automotive or luxury service, excellent communication and time management, and a proactive, customer-focused attitude.