Proactive Service Coordinator & Booking Specialist

Sime Darby Motors Sdn Bhd; Auckland; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive training

Privileges Programme discounts

Job summary

Continental Cars BMW, a proud subsidiary of Sime Motors, is seeking a motivated Service Coordinator in Auckland. You will support the service team by following up customer enquiries, coordinating bookings, and driving service opportunities to completion.

Join a premium automotive aftersales operation, gain hands-on experience, and contribute to a high-standard customer journey with strong team support and ongoing training.

Qualifications

• Experience in customer service, administration or contact centre roles.
• Confident on the phone with proactive caller skills.
• Strong written and verbal communication, attention to detail.

Responsibilities

• Act as an extra point of contact for busy Service Advisors to capture enquiries and opportunities.
• Proactively contact customers by phone to follow up outstanding work and service opportunities.
• Schedule bookings and coordinate appointments, with timely CRM updates.

Skills

Customer service

Phone outreach

CRM systems

Organisational skills

Tools

CRM software

MS Office

Job description

Continental Cars BMW, a proud subsidiary of Sime Motors, is seeking a motivated Service Coordinator in Auckland. You will support the service team by following up customer enquiries, coordinating bookings, and driving service opportunities to completion.

Join a premium automotive aftersales operation, gain hands-on experience, and contribute to a high-standard customer journey with strong team support and ongoing training.