Practice Manager

Matheson Dental; Waitakere Ranges; On-site; NZD 70,000 - 110,000; Full time

Job summary

Matheson Dental in Glen Eden seeks a proactive Practice Manager to lead reception and day‑to‑day operational duties. You will ensure a seamless patient journey, manage bookings, and support growth initiatives within a friendly, expanding dental group.

You will work with the Group Practice Manager and management team, mentoring staff and driving performance. Prior dental reception and admin experience is essential, with leadership guidance provided as needed.

Qualifications

• Previous dental reception and administration experience is essential.
• Leadership experience is preferred, although training, mentoring, and ongoing support will be provided.

Responsibilities

• Lead the reception and administration functions of the practice.
• Manage patient enquiries and deliver excellent customer service.
• Maintain productive appointment books and maximise clinician utilisation.
• Support recalls and reactivations of inactive patients.
• Assist with recruitment, onboarding and training of team members.
• Coordinate staff rosters and leave requests.

Skills

Leadership

Customer service

Team management

Process improvement

Job description

Are you an experienced dental receptionist looking to take the next step in your career?

Matheson Dental is seeking an enthusiastic, motivated, and professional Practice Manager to join our friendly and growing team in Glen Eden.

We are looking for someone with strong leadership qualities, a positive and proactive attitude, and a genuine desire for personal and professional growth. The ideal candidate will be passionate about delivering outstanding patient care, supporting their team, and contributing to the ongoing success of the practice.

As part of a larger group of practices, you will have the support of an experienced Group Practice Manager and wider management team, providing guidance, mentoring, and opportunities for ongoing development.

This is a hands‑on role where you will be the primary receptionist while also taking responsibility for the day-to-day operational management of the practice. A key focus of this position is maintaining productive appointment books, supporting treatment acceptance, and ensuring an exceptional patient experience.

Key Responsibilities

• Leading the reception and administration functions of the practice
• Managing patient enquiries and delivering exceptional customer service
• Maintaining productive and well‑managed appointment books
• Minimising gaps and maximising clinician utilisation
• Managing recalls and reactivating inactive patients
• Following up unscheduled treatment plans where appropriate
• Supporting patient treatment acceptance and retention
• Coordinating staff rosters and leave requests
• Assisting with recruitment, onboarding, and training of team members
• Supporting team performance and fostering a positive workplace culture
• Identifying opportunities to improve systems and processes
• Managing patient feedback and resolving concerns professionally
• Supporting practice growth initiatives and business development
• Working closely with the Group Practice Manager and management team to achieve practice goals

Previous dental reception and administration experience is essential. Leadership experience is preferred, although training, mentoring, and ongoing support will be provided to the right candidate.

If you are looking for an opportunity to grow your career within a supportive and expanding dental group, we would love to hear from you.