Receptionist / Administrator

Active Business Support Services; Rotorua; On-site; NZD 38,000 - 46,000; Part time

Job summary

Active Business Support Services – Rotorua, North Island is seeking an organized Receptionist/Administrator to be the first point of contact in a busy clinic. Part-time at 6 hours per day, 8.30am–5.00pm, Monday to Friday, with transition to full-time as the clinic grows.

You will handle phone inquiries, schedule appointments, welcome patients, liaise with ACC and Health NZ, process funding approvals, generate reports, issue invoices, manage stock, and keep patient records confidential.

Qualifications

• Friendly, professional and approachable demeanor.
• Highly organised with excellent attention to detail.
• Confident using Microsoft Office and computer-based systems.
• Able to manage multiple tasks and prioritise effectively.
• Strong written and verbal communication skills.
• Comfortable working independently and as part of a team.
• Experience in medical or allied health administration preferred but not essential.
• A supportive and friendly work environment.
• Varied and rewarding work within a healthcare setting.
• Opportunity for professional development.

Responsibilities

• Answering and directing telephone enquiries
• Scheduling and managing patient appointments
• Welcoming patients and visitors to the clinic
• Liaising with ACC, Health New Zealand (formerly DHB), and other Referrers
• Processing and following up funding approvals
• Generating patient lists and reports for clinicians
• Preparing and issuing invoices
• Ordering products and maintaining stock supplies
• Managing patient records and maintaining confidentiality
• General office administration and other duties as required

Skills

People skills

Organisational skills

Communication skills

Multitasking

Independence

Tools

Microsoft Office

Job description

Active Business Support Services – Rotorua, North Island

If you are an organized and enthusiastic Receptionist/Administrator who enjoys helping people and thrives in a busy environment, we would love to hear from you.

This is initially a part-time position of 6 hours per day between the clinic hours of 8.30am and 5.00pm, Monday to Friday, transitioning into a full-time role as the clinic grows.

About the role

As the first point of contact for patients and visitors, you will play a vital role in ensuring the smooth day-to-day operation of a busy clinical practice. This is initially a part-time position of 6 hours per day between clinic hours of 8.30am and 5.00pm, Monday to Friday, transitioning into a full-time role as the clinic grows.

Key responsibilities

• Answering and directing telephone enquiries
• Scheduling and managing patient appointments
• Welcoming patients and visitors to the clinic
• Liaising with ACC, Health New Zealand (formerly DHB), and other Referrers
• Processing and following up funding approvals
• Generating patient lists and reports for clinicians
• Preparing and issuing invoices
• Ordering products and maintaining stock supplies
• Managing patient records and maintaining confidentiality
• General office administration and other duties as required

About you

• Friendly, professional, and approachable
• Highly organised with excellent attention to detail
• Confident using Microsoft Office and computer-based systems
• Able to manage multiple tasks and prioritise effectively
• A strong communicator with excellent written and verbal skills
• Comfortable working independently and as part of a team
• Experienced in medical or allied health administration (preferred but not essential)
• A supportive and friendly work environment
• Varied and rewarding work within a healthcare setting
• Opportunity for professional development
• The chance to make a positive difference in patients' healthcare journeys

Applications close on the 17th September 2026.