Porter - voco Auckland

EVT Connect Hospitality; Auckland; Hybrid; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Worldwide accommodation and F&B/loyal/

Uniform

Shift meals

Parking discounts

Training and development

Job summary

voco Auckland City Centre is seeking a Guest Experience Host - Porters to create an exciting, innovative and memorable hotel experience for all guests by working with a friendly Front Office team.

You’ll welcome and farewell guests, manage luggage collection and delivery, assist with parking when required, and provide information on local activities and events.

Qualifications

• Experience in hotel or hospitality environment is preferred.
• Experience delivering guest-focused service and handling queries.
• Strong communication, presentation and demeanor.

Responsibilities

• Welcome and assist guests at arrival and departure.
• Help with luggage and coordinating vehicle parking as needed.
• Provide information on local activities and destinations.
• Support other departments to ensure smooth guest experiences.

Skills

Hospitality experience

Guest service orientation

Communication skills

Detail oriented

Team player

Job description

Atvoco™ everyone’s a host.

If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.

Our guests are the kind of people who know exactly what they want whether they’re travelling for work or pleasure. They’re not expecting high-touch deferential service, but appreciate the time and space to really indulge and enjoy. So, at a voco™ hotels we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.

The voco™ Auckland City Centre is Auckland’s newest hotel, alongside its sister property Holiday Inn Express. The Pro-invest Group managed hotel is due to open as New Zealand’s first Voco in early 2022 and will offer 201 guest rooms, food & beverage outlets, meetings & events spaces, gym…

What You’ll Do

As a Guest Experience Host -Porteryou will create an exciting, innovative, and memorable hotel experience for all guests by working with a well-rounded and highly motivated Front Office team.

• You will assist with welcoming & fare welling guests
• Manage the collection and delivery of luggage & other items
• Coordination / parking of guest vehicles - as required
• Provide information on local activities, events etc.
• Assist other departments as required
• Professional and personable, with a "role up the sleeves", can do attitude
• You make calm, collected decisions – even when the clock is ticking
• Excellent verbal and written communication & phone skills

What You’ll Bring

• Ideally you'll have previous experience in a similar position in a hotel environment.
• You have a passion for all things hospitality and love making genuine human connection
• You have a high energy level and a passion for achieving superior results
• You are detail oriented and able to effectively multitask with great communication skills
• You thrive under pressure and are flexible when adapting to new situations
• You take pride in personal presentation
• You have a valid drivers' license
• You have a passion to develop your hospitality career
• You meet the appropriate legal requirements to work in New Zealand.

What You’ll get

• Worldwide accommodation and F&B discounts
• Instant Reward and recognition programParking discounts
• Uniform
• Shift meals
• Competitive salaries
• Access to an immense library of training and development.

At Pro-Invest Hotels we invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.