Porter

Hind Management; Rotorua; On-site; NZD 29,549 - 42,085; Part time

Benefits offered by this job

Discounts at hotels and restaurants

Free onsite parking

Health and wellbeing programs

Paid training

Life Insurance after 3 months

Job summary

A leading management company in Rotorua is seeking a part-time Porter to provide outstanding service to guests. This dynamic role involves assisting with luggage, ensuring a tidy lobby area, and communicating effectively with the Front Desk. Successful candidates will possess strong customer service skills, flexibility in working hours, and a proactive attitude. Join our dedicated team to create memorable experiences for every visitor. Competitive hourly rate offered at $26, with additional employee benefits.

Qualifications

• Previous experience in a similar role or in customer service/hospitality preferred.
• Ability to work flexible shifts, including weekends and public holidays.
• Strong communication skills and a friendly, approachable demeanor.

Responsibilities

• Assist in the arrival and departure of guests, including handling luggage.
• Maintain cleanliness and organization of the lobby and front entrance.
• Communicate with the Front Desk to ensure smooth guest check-in/check-out processes.

Skills

Customer Service

Communication

Proactive Attitude

Job description

The Role | Te mahi

As a Porter at Hind Management, your primary responsibility will be to provide outstanding service to our guests upon arrival and departure. You will play a vital role in creating a welcoming atmosphere and ensuring a seamless experience for each visitor.

This is a rewarding opportunity for those who enjoy a dynamic work environment and wish to be part of a dedicated team. You’ll engage with guests directly, assist with luggage, and ensure all areas are kept tidy and organized.

This part time role (minimum 10 hours per week) with the pay of $26 per hour. Requiring flexibility to work shifts, including weekends and public holidays.

Key Responsibilities | Ngā haepapa

• Assist in the arrival and departure of guests, including handling luggage and providing information about the hotel services.
• Maintain the cleanliness and organization of the lobby and front entrance.
• Communicate with the Front Desk to ensure smooth guest check-in/check-out processes.
• Ensure luggage is stored securely and logged appropriately.
• Respond promptly to guest inquiries and requests for assistance.
• Conduct routine checks on public areas to maintain high standards of cleanliness and presentation.
• Assist with any emergencies or urgent situations as needed.

About You | Ko koe tenei

• Previous experience in a similar role or in customer service/hospitality preferred.
• Ability to work flexible shifts, including weekends and public holidays.
• Strong communication skills and a friendly, approachable demeanor.
• A proactive attitude and ability to work independently as well as part of a team.
• Physical capability to lift and carry luggage as required.
• Full driver's license is desirable.
• Right to work in New Zealand.

We are all valued | He kura te tangata

As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Free onsite parking
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management,the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars,and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office [phone] or email our Talent Acquisition Team at [e-mail]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued