Duty Manager - voco Auckland

EVT Connect Hospitality; Auckland; On-site; NZD 46,000 - 52,000; Full time

Job summary

Pro-Invest Hotels seeks a Duty Manager in Auckland to lead front office and F&B operations, supervising reservations, reception, conferences, maintenance, and housekeeping on shift. You’ll train staff, manage rosters, and uphold brand standards while ensuring guest satisfaction.

The role covers mornings, evenings, and weekends with a minimum 30 hours per week at a competitive hourly rate; you’ll enforce safety procedures and support continuous service improvements within a dynamic team.

Qualifications

• 1 year minimum proven experience within a similar role in a hotel environment.
• Food and Beverage experience is highly advantageous.
• Professional and personable with a can-do attitude.
• Ability to train and develop a team.
• Must hold or obtain First Aid and General Manager Certificates.
• Legal eligibility to work in New Zealand.

Responsibilities

• Perform front office and F&B duties as required by operations.
• Supervise and direct reservations, reception, F&B, conferences, maintenance, and housekeeping on shift.
• Assist in the delivery of training and influence staff to deliver excellent service.
• Maintain attendance records and assist with roster creation.
• Ensure processes are followed to deliver a consistent guest experience.
• Communicate clearly and concisely with guests and team members.
• Monitor customer satisfaction and implement improvements.
• Collaborate with teams to problem-solve and grow the business.
• Enforce health and safety and lead emergency procedures and evacuations.
• Oversee service of alcohol as required by operation.

Skills

Front office

F&B operations

Team supervision

Communication

Emergency procedures

Education

First Aid Certification

General Manager Certification

Job description

Our brands

Located in the corner of Windham and Albert streets, as a dual brand location, you can expect to adapt between the laid-back, unstuffy lifestyle upscalevocoexperience, and the no-frills, select serviceHoliday Inn Expressmid-scale accommodation and F&B offering.

Our Guests are different, our offer is different, but our guests are still at the centre of all we do, and the way we present our professional lives in an authentic, values-based approach.

We're looking for a Duty Manager, someone smart and considerate - a problem solving genius that takes pride in creating and delivering great customer experiences. Working with the Assistant Hotel Manager, you'll lead the team to success, rolling up your sleeves and working side by side with them. You'll take responsibility for compliance and quality, including the satisfaction of both our guests and staff - ensuring brand and company standards are maintained.

This is a rostered position working mornings, evenings, and weekends. $29.66 per hour minimum 30 hours per week.

What you'll do

• You’ll perform front office and F&B duties as required by operations.
• You will supervise and direct reservations, reception, food & beverage, conferences, maintenance, and housekeeping activities while on shift
• assist in the delivery of training – making your mark and influencing Express Agents to deliver an excellent service.
• You’ll maintain attendance records and assist with the creation of rosters.
• You've got a good eye for detail – our processes are super important in helping us deliver a consistent guest experience.
• You’ll be a brilliant communicator - consistently clear and concise.
• You will assess and review customer satisfaction and assist in putting actions in place to constantly improve our services and meet our guests expectations.
• You’ll help us problem solve, as we’re still building our business; we have solutions to find – your logical thinking and collaboration with teams across the business will be key.
• Enforce work health and safety, you will be responsible for our guests and colleagues safety while on shift and will lead all emergency procedures as well as evacuations.
• You will be responsible for the service of alcohol as required by the operation.

What you’ll bring

• 1 year minimum proven experience within a similar role or capacity in a hotel environment. Food and Beverage experience is highly advantageous.
• Professional and personable, with a can-do attitude.
• You're pre-equipped with sound judgement, even under pressure – you'll have a heap of responsibility right off the bat.
• You're excited about training and developing your team.
• You will be required to hold or obtain First Aid and General Manager Certificates.
• Must meet the appropriate legal requirements to work in New Zealand.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

At Pro-Invest Hotels we invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.