Porter

Hind Management; Christchurch; On-site; NZD 28,000 - 34,000; Part time

Benefits offered by this job

Discounts across network

Staff rates

Meals on duty

Uniform provided

Rewards events

Gift & benefits

Wellbeing programme including Health

Job summary

Novotel Christchurch Airport, part of Hind Management, is seeking a friendly Porter to deliver exceptional guest service. The role is part-time with a minimum of 20 hours per week, based at the airport hotel with weekend availability required.

You will assist with guest enquiries, luggage handling, and front desk support during busy periods while ensuring cleanliness of public areas and compliance with hotel procedures. A full driver’s license and NZ right to work are essential.

Qualifications

• Commit to minimum of 20 hours per week.
• Ability to work shifts.
• Full driver's license.
• Professional personal presentation and a great work ethic.
• Ability to work well within a team and build and maintain successful working relationships.
• Excellent organisational skills, able to prioritise conflicting tasks professionally.
• Strong guest service orientation.
• Demonstrates initiative and flexibility.
• Must be available to work over Christmas and New year period
• Right to Work in NZ.

Responsibilities

• Assist with guest enquiries.
• Ensure guest messages, dry cleaning are delivered in a timely manner.
• Communicate with DM or FOM of any issue/s that are raised.
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
• Record all luggage stored in an orderly manner.
• Keep the luggage store room tidy and accessible at all times.
• Follow any emergency procedures from DM when an emergency arises.
• Must be updated on the knowledge of all room categories and amenities.
• Hotel security floor checks.
• Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees.

Skills

Guest service orientation

Job description

The Role | Te mahi

We are seeking a Porter to provide an exceptional level of service that exceeds expectations of our guests.

This is a part-time role with minimum 20 hours per week based at Novotel Christchurch Airport, weekend availability is required.

Responsibilities | Ngā haepapa

• Assist with guest enquiries
• Ensure guest messages, dry cleaning are delivered in a timely manner
• Communicate with DM or FOM of any issue/s that are raised
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
• Record all luggage stored in an orderly manner
• Keep the luggage store room tidy and accessible at all times
• Follow any emergency procedures from DM when an emergency arises
• Must be updated on the knowledge of all room categories and amenities
• Hotel security floor checks
• Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees.

About you | Ko koe tenei

• Commit to minimum of 20 hours per week
• Ability to work shifts.
• Full driver's license.
• Professional personal presentation and a great work ethic.
• Ability to work well within a team and build and maintain successful working relationships.
• Excellent organisational skills, able to prioritise conflicting tasks professionally.
• Strong guest service orientation.
• Demonstrates initiative and flexibility.
• Must be available to work over Christmas and New year period
• Right to Work in NZ.

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefitsWellbeing programme including Health insurance discounts

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Who We Are - Ko Wai Mātou

Here at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small.

Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘ Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!

Nau mai, haere mai, tauti mai!

At Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office ([phone] or email our Talent Acquisition Team at [e-mail]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued