Poolside Customer Care Specialist

Central Otago District Council; Cromwell Community; On-site; NZD 26,000 - 38,000; Part time

Benefits offered by this job

Dog friendly workplace

An active social club

Learning and development opportunities

Supportive team culture

Wellbeing programme

Additional leave

Job summary

Central Otago District Council is seeking a friendly front desk professional to support Cromwell Pool operations from Monday to Friday, 9:00am–2:45pm. You will be the first point of contact for patrons, handling enquiries about activities, memberships, and services with a warm, professional demeanor.

You will manage transactions, maintain accurate records, and collaborate with pool staff to ensure smooth daily operations while providing a high-quality customer experience.

Qualifications

• High level of customer engagement and communication skills.
• Ability to work well within a team environment.
• Previous experience in customer service or office administration.
• Strong problem-solving skills and adaptability.
• Current First Aid Certificate, or willingness to obtain one within four weeks of employment.
• Friendly, professional, and well-presented, with a positive attitude and initiative.

Responsibilities

• Provide a welcoming and professional experience for all customers.
• Assist patrons with enquiries about aquatic programmes, memberships, and facility services.
• Answer phone calls, emails, and in-person queries in a timely and professional manner.
• Handle cash, EFTPOS, and other transactions in line with financial procedures.
• Maintain accurate records of sales, bookings, and customer interactions.
• Support retail stock control, including stocktakes and ordering.
• Work closely with Pool Crew, swim teachers, and management to ensure seamless service delivery.
• Reports to the Aquatics Operations Manager.

Skills

Customer service

Team player

Problem solving

Communication

First Aid

Friendly, professional

Tools

Microsoft Office

Job description

Central Otago District Council is seeking a friendly front desk professional to support Cromwell Pool operations from Monday to Friday, 9:00am–2:45pm. You will be the first point of contact for patrons, handling enquiries about activities, memberships, and services with a warm, professional demeanor.

You will manage transactions, maintain accurate records, and collaborate with pool staff to ensure smooth daily operations while providing a high-quality customer experience.