Retail Sales Assistant

Poolwerx Corporation Pty; New Zealand; On-site; NZD 42,000 - 55,000; Full time

Benefits offered by this job

Uniform provided

Comprehensive training

Employee Assistance Program

Relocation assistance (may be possible

Job summary

Poolwerx Bay of Plenty is seeking a friendly Retail Sales Assistant who enjoys helping people, learning practical technical information and owning a great customer experience. You’ll perform water testing, advise on products, and help keep daily retail operations running smoothly.

This permanent full-time role runs Tuesday to Saturday, 8:00 am–5:00 pm, with a 30-minute unpaid meal break (42.5 paid hours weekly). Some Sundays may be required during peak season with separate pay.

Qualifications

• Minimum of customer service/retail or sales experience.
• Able to handle pool and spa chemicals safely.
• Willing to learn and provide clear, practical solutions and maintain accurate records.

Responsibilities

• Welcome clients, understand needs, recommend pool/spa products and support promotions.
• Perform water testing and provide clear chemical recommendations.
• Respond to phone, email and in-store enquiries, prepare quotes and follow up opportunities.
• Maintain accurate records in Lightspeed and ensure smooth daily store operations.
• Process transactions, orders, collections and return items as required.
• Open/close till, cash handling and store housekeeping to standard.
• Restock displays, monitor stock levels and report discrepancies or demand.
• Escalate service or technical issues to the right person with full context.

Skills

Customer service

Retail sales

Communication

Tools

Lightspeed POS

Job description

A cloudy pool isn’t just cloudy water—it’s a client looking for answers. At Poolwerx Bay of Plenty, we don’t just sell products; we help people solve problems and enjoy their pools and spas with confidence.

We’re looking for a friendly, capable Retail Sales Assistant who enjoys helping people, learning practical technical information and taking ownership of a great customer experience.

About the role

You’ll become someone our clients can rely on for accurate water testing, clear advice and practical product solutions. You’ll also help keep daily retail operations running smoothly, follow up enquiries and quotes, and make sure important information is recorded and handed over correctly.

This is a permanent full-time position working Tuesday to Saturday, 8:00 am–5:00 pm, including a 30‑minute unpaid meal break—42.5 paid hours per week. Rostered Sunday work may be required during peak season and will be paid separately.

What you’ll be doing

Customer service and sales: Welcome clients, understand what they need, recommend suitable pool and spa products, support promotions and work towards agreed sales targets.

Water testing and solutions: Analyse water samples and provide clear chemical recommendations within your training and competency.

Retail enquiries and quotes: Respond to phone, email and walk-in enquiries, prepare routine quotes and follow up assigned opportunities.

Lightspeed accuracy: Maintain accurate sales, customer, quote and follow-up records in Lightspeed.

Orders and collections: Process retail transactions, customer orders, collections and repair‑item intake accurately.

Daily store operations: Complete opening, closing, cash‑handling, housekeeping and presentation tasks to agreed standards.

Stock and merchandising support: Restock displays, assist with stocktakes and report low stock, discrepancies, unusual demand and customer requests.

Team handovers: Record complete information and **escalate** service or technical matters to the right person.

About you

You genuinely enjoy helping people and finding practical solutions.

You communicate confidently and can explain information in a clear, straightforward way.

You are reliable, organised and accurate with transactions, customer records and follow‑up.

You are comfortable working independently while contributing positively to a team.

You are curious, willing to learn and comfortable asking for help when something is outside your knowledge.

You can safely handle pool and spa chemicals and complete the physical requirements of a retail role.

Previous customer service, retail or sales experience is required.

Pool and spa industry experience is an advantage, but it isn’t essential—we’ll provide the technical training if you bring the right attitude and learning ability.

Why join Poolwerx Bay of Plenty?

You’ll get the support and training of an established global brand alongside the connection and variety of a locally owned Bay of Plenty business. We’re proud of the service we provide and want our people to keep developing their skills while doing meaningful work for local families and businesses.

Comprehensive training: Pool and spa products, water chemistry, Lightspeed and store procedures.

Feel supported: Access to an Employee Assistance Program for personal wellbeing.

Show up ready: Poolwerx uniform and required work gear provided.

Enjoy variety: Every day brings different clients, questions and practical problems to solve.

Be part of the team: Work with people who value strong service, collaboration and continuous improvement.

Relocation assistance: May be available for an experienced candidate moving to the Tauranga region.

Poolwerx is committed to an inclusive workplace that promotes mutual learning, respect, dignity and cultural openness. If you’re excited about the opportunity but don’t meet every preferred requirement, we’d still like to hear from you.