PET Administration Specialist

Pacific Radiology Limited; Auckland; Hybrid; NZD 42,000 - 54,000; Part time

Benefits offered by this job

Southern Cross health insurance

5 weeks annual leave

Employee Assistance Programme (EAP)

Job summary

Pacific Radiology Limited is seeking a PET Administration Specialist to join our Canterbury team on a permanent part-time basis, working 37.5 hours per week.

In this role, you will provide the successful coordination and booking of imaging appointments, in particular PET/CT and interventional bookings, as well as a frontline reception service that contributes positively to the company\'s image by interacting with patients, referrers, funders and the public in a prompt and professional manner.

Qualifications

• A tertiary qualification, with experience in a healthcare environment an advantage.
• Exceptional organisational skills, with the ability to process large amounts of changeable and technical information.
• Outstanding customer service and communication skills, using exemplary interpersonal skills.
• Fluency in Microsoft Word, Excel, Gmail, and the ability to pick up new computer systems quickly.
• A base knowledge of medical terminology is desirable.

Responsibilities

• Coordinate and book imaging appointments, particularly PET/CT and interventional bookings.
• Provide frontline reception services and greet patients and referrers.
• Answer incoming calls and provide clear, timely information about appointments and preparations.
• Liaise with clinical teams, travel coordinators (DHB), and radiopharmaceutical deliveries.
• Manage funding applications (e.g., Southern Cross, ACC) and process account payments.

Skills

Organisational skills

Customer service

Communication skills

Tech literate

Education

Tertiary qualification

Tools

Microsoft Word

Excel

Gmail

Job description

Coordinate specialist PET/CT imaging appointments and deliver exceptional patient care in Canterbury. Permanent part-time, 37.5 hours per week.

• Permanent part-time position, 37.5 hours per week, based in Canterbury
• Specialised role supporting PET/CT patients and interventional bookings
• Benefits include Southern Cross health insurance, 5 weeks annual leave and EAP

He whakamārama mō te tūranga mahi | About the role

Pacific Radiology is seeking a PET Administration Specialist to join our Canterbury team on a permanent part-time basis, working 37.5 hours per week. In this role, you will provide the successful co-ordination and booking of imaging appointments in particular PET/CT and interventional as well as a frontline reception service that contributes positively to the company's image by effectively interacting with patients, referrers, funders and the public in a prompt and professional manner.

Working within the PET/CT team, you will serve as a key point of contact — welcoming patients and visitors, answering incoming calls, and ensuring all patients and referrers receive clear, timely information regarding their imaging appointments, including preparation instructions and relevant safety checks.

Your planning skills will be equally essential. You will apply correct protocols and liaise with appropriate clinical teams, request blood tests, previous imaging and surgical notes on behalf of patients, liaise with DHB travel co-ordinators to manage patient travel arrangements, and co-ordinate with Cyclotek for daily radiopharmaceutical deliveries. You will also manage funding applications (e.g., Southern Cross, ACC) and process account payments, ensuring patients have a clear understanding of costs.

Ngā pūkenga e rapu nei mātou | About you

You will bring:

• A tertiary qualification, with experience working in a healthcare environment an advantage
• Exceptional organisational skills, with the ability to process large amounts of changeable and technical information
• Outstanding customer service and communication skills, using exemplary interpersonal skills
• Fluency in Microsoft Word, Excel, Gmail, and the ability to pick up new computer systems quickly
• A base knowledge of medical terminology is desirable

For this great opportunity, we are looking for someone who can demonstrate our values:

PATIENTS are our why.We listen to patients, respect their choices, and involve them in decisions about their imaging and care.

Our TEAM is our greatest strength.We work together and support each other. We collaborate nationally and regionally.

MANAAKI is at our core.We treat everyone with warmth, respect, empathy, and compassion, acknowledging their worth and dignity.

EXCELLENCE is our ambition.We strive for the best possible outcomes, through quality, continuous improvement, and exceptional performance.

Ngā hua mōu | What's in it for you

The chance to enhance your career in an evolving work environment whilst making a real difference to the health of everyday New Zealanders. This mahi matters!

We offer a competitive salary and staff benefits package including:

• Generous leave: 5 weeks annual leave and up to 5 days of domestic leave annually (pro rata)
• Southern Cross health insurance provided by the employer
• Professional training and development opportunities
• Employee Assistance Programme (EAP)

Ko wai mātou | About us

Pacific Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands — Auckland Radiology, Bay Radiology and Pacific Radiology.

Our brands represent promises about what our patients, referrers and funders can expect from us, and each of us is responsible for delivering on these promises. Living our values means we deliver the best experience we can.