Service Booking Administrator - Radiology

CGR Services; Southland; On-site; NZD 77,000 - 80,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Southern invites applications for a Service Booking Administrator in Radiology at Southland Hospital. This full-time permanent role supports fast, accurate booking and patient administration, ensuring timely patient journeys and compliant records.

You will maintain patient records in Radiology systems, process referrals, manage waitlists, and collaborate with clinical teams.

Qualifications

• Experience in a busy administration role.
• Proficient use of Word, Excel and Outlook.
• Excellent data entry with strong attention to detail.
• Flexible approach with ability to prioritise workload.
• Respectful handling of confidential information.

Responsibilities

• Maintain patient records within Radiology and health systems.
• Collaborate with clinical teams to streamline patient journeys.
• Process referrals via electronic systems, email and mail.
• Check booking forms for completeness and source missing data.
• Add patients to waitlists with procedure and date details.
• Protect patient information under privacy regulations.

Skills

Organised

Prioritisation

Communication

Attention to detail

Calm under pressure

Data entry

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Radiology patient administration systems

Job description

Service Booking Administrator – Radiology

* Southland Hospital, full time 1 FTE permanent role available

* Salary band between $76,705- $79,925 per annum

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Service Booking Administrator keep the Radiology Service running smoothly by providing fast, accurate, and flexible booking and administrative support. Tasks include but are not limited to:

• Maintaining accurate up to date patient records within the Radiology & HNZ Southern patient administration systems
• Working closely with other administrators, nursing and clinical teams to make sure the patient journey through the Radiology Service is as timely, accurate and stress free as possible
• Ensure referrals for the Radiology service are receipted via Southern electronic systems, email, and mail, and processed daily within agreed timeframes
• Booking forms are checked for completeness, and missing information is sourced from Southern electronic systems or clinical staff when necessary
• Patients are loaded to the waitlist in the patient administration system, with procedure, admission, tests and/or treatment dates added if known. All relevant data is added as per departmental guidelines
• Patient information is protected and maintained in compliance with the Health Information Privacy Code under the Privacy Act

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities.

We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

The successful candidate will be a highly motivated and organised person with a strong ability to prioritise competing demands in an efficient manner. You will have a friendly and welcoming nature and be comfortable interacting with patients both in person and on the phone. As an experienced administrator you will also be skilled at juggling multiple priorities and able to remain calm under pressure.

Our ideal candidate will have:

• Previous experience in a busy administration role
• High degree of knowledge and use of Microsoft Office suite, particularly Word, Excel and Outlook
• Excellent word processing and data entry skills, with a strong eye for detail
• Flexible approach with the ability to successfully prioritise your workload
• Respectful nature handling confidential, often sensitive information in a professional manner

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

If you have any questions about the role, please contact Mikayla Hamilton [e-mail]

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

All applications must be submitted through our online careers' portal by 05 October 2026.