Permanent Full-Time Guest Experience Agent

Tourism Holdings Pty; Waitomo Caves; Vor Ort; NZD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Unique Waitomo experience

Zusammenfassung

Discover Waitomo is seeking permanent, full-time Customer Service Representatives to join our world-renowned Waitomo Glowworm Caves. You will deliver friendly, helpful service to visitors and manage reservations with accuracy.

As part of our international call centre, you’ll know our attractions, assist visitors, upsell products, and resolve inquiries. A positive, proactive attitude and strong Outlook/Excel skills are preferred. Join us for a unique Waitomo experience.

Qualifikationen

• NCEA Level 2 or equivalent qualification.
• Minimum 1 year of experience in a customer service environment.
• Understanding of manaakitanga, kaitiakitanga, whanaungatanga, and ahurutanga.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Excellent interpersonal and communication skills.
• Customer-centric approach with a positive, outgoing attitude.
• Ability to work under pressure and manage time effectively.
• Tech-savvy and self-reliant with a willingness to learn and adapt.
• Availability to work on a 7-day rotating roster.

Aufgaben

• Provide courteous, friendly, and helpful customer service to all visitors.
• Maintain up-to-date knowledge of Waitomo attractions, products, and services.
• Sell and upsell products to meet and exceed sales targets.
• Accurately and efficiently process reservations.
• Handle customer inquiries, resolve issues, and fulfill requests.
• Ensure zero till variances and accurate end-of-day cash counts.
• Enhance visitor experience and increase visitor spend.
• Respond professionally to customer feedback and complaints.
• Manage traffic flow and ensure visitor safety.
• Maintain outstanding store condition and visual merchandising standards.

Kenntnisse

Customer service

Interpersonal skills

Time management

Positive attitude

Sales skills

Ausbildung

NCEA Level 2

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Jobbeschreibung

Discover Waitomo is seeking permanent, full-time Customer Service Representatives to join our world-renowned Waitomo Glowworm Caves. You will deliver friendly, helpful service to visitors and manage reservations with accuracy.

As part of our international call centre, you’ll know our attractions, assist visitors, upsell products, and resolve inquiries. A positive, proactive attitude and strong Outlook/Excel skills are preferred. Join us for a unique Waitomo experience.