Guest Experience Specialist — Upsell & Service (Full-Time)

Tekapo Springs; Lake Tekapo; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

access to our pool facilities

aqua drop

ice rink

stargazing

snow tube park

discounted staff meals

free entry to our facilities

Job summary

Tekapo Springs in Lake Tekapo, NZ, is seeking a friendly Customer Service Representative who will greet guests, answer questions and guide visitors to the best experiences. The role is full-time, includes weekends and some evenings, and focuses on delivering memorable, high-quality service that enhances every guest’s Tekapo Springs visit.

You’ll need strong communication, cash handling, and upselling abilities, with a positive, proactive attitude and the ability to work well both in a team and

Qualifications

• Friendly, positive personality.
• Customer service oriented with a proactive mindset.
• Strong written and verbal communication abilities.
• Cash handling experience and ability to upsell.

Responsibilities

• Greet customers and identify needs to guide them to ideal experiences.
• Provide helpful information to enhance guest visits and upsell when appropriate.
• Handle transactions accurately using POS systems.
• Work collaboratively in a team and autonomously as needed.

Skills

Friendly personality

Customer oriented

Proactive mindset

Independent worker

Team player

Cash handling

POS systems

Microsoft Office

Communication skills

Tools

POS systems

Microsoft Office

Job description

Tekapo Springs in Lake Tekapo, NZ, is seeking a friendly Customer Service Representative who will greet guests, answer questions and guide visitors to the best experiences. The role is full-time, includes weekends and some evenings, and focuses on delivering memorable, high-quality service that enhances every guest’s Tekapo Springs visit.

You’ll need strong communication, cash handling, and upselling abilities, with a positive, proactive attitude and the ability to work well both in a team and