Patient Service Coordinator

MoveMe Health; Auckland; On-site; NZD 45,000 - 65,000; Full time

Job summary

Jora New Zealand in Auckland is seeking a patient services coordinator to join a busy team and support front-line communications with patients. You will answer inbound calls, book appointments with accuracy, and handle general office duties with a focus on customer satisfaction.

You should be a good listener, able to learn funder terminology and medical language, and adapt to a fast-paced environment while maintaining confidentiality and empathy.

Qualifications

• Customer-centric approach and clear communication.
• Strong listening skills and ability to adapt in a busy environment.

Responsibilities

• Answer inbound calls from patients and book appointments with accuracy.
• Perform general office duties as part of daily tasks.
• Learn funder terminology and medical terminology; think on your feet to meet patient needs.

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a highly engaged, energetic, and confident patient services coordinator to join our busy team.

Patients are at the forefront of everything we do. If you are a customer-centric individual who understands the importance of communicating clearly and have previous experience working in a busy environment with a focus on customer satisfaction, we would love to hear from you.

You will be responsible for answering inbound calls from patients to ensure calls are answered promptly and bookings are made with accuracy and efficiency. General office duties will form part of your daily tasks. You will need to be a good listener, have the ability to answer queries promptly and adapt behaviors to engage with callers, showing patience, sensitivity and confidentiality.

You will need to be able to learn new skills including understanding funders and medical terminology and have the ability to think on your feet to ensure our patient's needs are being met. Computer skills and demonstrated working knowledge of patient management systems in a medical administrative setting are preferable, but not necessary as attitude and ability to learn are more desirable.

All candidates must have the right to live and work in New Zealand. A job description is available upon request.