Patient Access & Scheduling Specialist

MoveMe Health; Auckland; On-site; NZD 45,000 - 65,000; Full time

Job summary

Jora New Zealand in Auckland is seeking a patient services coordinator to join a busy team and support front-line communications with patients. You will answer inbound calls, book appointments with accuracy, and handle general office duties with a focus on customer satisfaction.

You should be a good listener, able to learn funder terminology and medical language, and adapt to a fast-paced environment while maintaining confidentiality and empathy.

Qualifications

• Customer-centric approach and clear communication.
• Strong listening skills and ability to adapt in a busy environment.

Responsibilities

• Answer inbound calls from patients and book appointments with accuracy.
• Perform general office duties as part of daily tasks.
• Learn funder terminology and medical terminology; think on your feet to meet patient needs.

Job description

Jora New Zealand in Auckland is seeking a patient services coordinator to join a busy team and support front-line communications with patients. You will answer inbound calls, book appointments with accuracy, and handle general office duties with a focus on customer satisfaction.

You should be a good listener, able to learn funder terminology and medical language, and adapt to a fast-paced environment while maintaining confidentiality and empathy.