Administration Supervisor | Christchurch Hospital

Canterbury District Health Board; Christchurch; Presencial; NZD 40.000 - 56.000; A tiempo parcial

Descripción de la vacante

Canterbury District Health Board in Christchurch is seeking an Administration Supervisor to lead the General Surgery administration team at Christchurch Hospital. This permanent part-time role (24 hours per week) focuses on day-to-day supervision, process improvement and delivering high‑quality patient services.

The successful candidate will coach a busy admin team, monitor patient flow, ensure service expectations align with resources and provide leadership in the Team Leader's absence.

Formación

Responsabilidades

• Supervise the day-to-day administration tasks of the General Surgery team.
• Monitor patient flow and ensure service deliverables are achieved.
• Lead process improvements and support staff in line with National Planned Care guidelines.
• Provide leadership in the absence of the Team Leader and foster a collaborative, patient-focused culture.

Descripción del empleo

Administration Supervisor | Christchurch Hospital

• Permanent part-time position working 24 hoursper week

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

Are you an experienced administrator who enjoys supporting ateam, improving processes and making sure things run smoothly?

We are looking for an Administration Supervisor to join theGeneral Surgery team. This is an excellent opportunity for someone who hasstrong administration experience, enjoys working in a busy healthcareenvironment and is ready to take the next step in their leadership journey.

As the Administration Supervisor, you will provideday-to-day supervision, guidance and technical support to the administrationteam, helping ensure patients and clinical teams receive an efficient,effective and high-quality service.

You will be a key source of knowledge across administrativeprocesses, systems, National Planned Care guidelines and service requirements.Working closely with the Administrative Team Leader, you will help monitorpatient flow, support the team to achieve key deliverables, resolve issues andcontribute to ongoing service improvement.

This is a hands-on role where you will make a realdifference to how the service operates. When required, you will also have theconfidence and capability to step up and provide leadership in the absence ofthe Team Leader.

About the role

Your responsibilities will include:

• Supervisethe delivery of high-quality administrative support to clinical teams andpatients.
• Helpensure work is distributed effectively across the administration team andkey service deliverables are achieved.
• Monitorworkflow and identify opportunities to improve efficiency and patientflow.
• Supportthe team to respond effectively to changing service requirements.

Supporting the Team Leader

• Workalongside the Administrative Team Leader to create and maintain apositive, inclusive and patient-focused workplace culture.
• Helpensure service expectations are aligned with available resources andappropriate service cover is maintained.
• Providesupport with problem-solving, workflow management and day-to-dayoperational issues.
• Stepup to provide leadership when required, including during periods of TeamLeader absence.

Planned Care and quality

• Supportthe team to ensure administrative processes and documentation align withNational Planned Care requirements and standards.
• Monitoradministrative practices to ensure data quality, system requirements andconfidentiality standards are maintained.
• Provideguidance to team members on relevant processes, systems and procedures.

Team leadership and development

• Coachand support team members to achieve their best and develop their skills.
• Assistwith training and implementation of new processes, systems and ways ofworking.
• Encouragea culture of continuous improvement and shared accountability.
• Communicatechanges clearly and support the team to adopt new ideas and improvements.

Service leadership

• Actas a key point of contact for day-to-day operational queries and issues.
• Supportthe management of staff concerns, complaints and incidents, escalating tothe appropriate people when required.
• Workwith Service and Clinical Leads to understand priorities, expectedoutcomes and timeframes.
• Buildeffective relationships with clinical, administrative and wider serviceteams to support positive outcomes.
• Contributeto projects, service improvements and change management initiatives.
• Identifyopportunities to improve administrative processes, patient flow andservice delivery.
• Supporta culture of innovation, accountability and continuous learning.
• Undertakeother duties as required and agreed with your manager.

About you

We are looking for someone who is organised, confident andsolutions-focused, with the ability to work effectively in a busy and changingenvironment.

You will bring:

• Astrong customer and patient focus with an empathetic and professionalapproach.
• Demonstratedexperience working with high-volume data management systems within acomplex organisation.
• Intermediate-levelskills across Microsoft Office, including Outlook.
• Experiencecontributing to, leading or being an early adopter of significantimprovement initiatives.
• Strongcommunication and interpersonal skills, with the ability to build positiverelationships across a range of teams and stakeholders.
• Theability to coach, support and motivate others while maintaining a strongfocus on service delivery.
• Aproactive approach to identifying problems and finding practicalsolutions.
• Theconfidence to take responsibility and provide leadership when required.

It would be an advantage if you have:

• Previousexperience supervising or coordinating a small to medium-sized team.
• Experienceusing SIPICS (South Island Patient Information Care System).
• Knowledgeof Health NZ Planned Care processes and/or Elective Services Guidelines.
• Previousexperience working in an administrative role within a tertiary hospital orother complex healthcare environment.

What you'll bring

You will be someone who enjoys helping people succeed andtakes pride in delivering a high standard of service. You will be comfortablebalancing day-to-day operational requirements with longer-term improvementopportunities and will bring a calm, practical and collaborative approach toyour work.

You will demonstrate values-based leadership and help createa workplace where people feel supported, included and empowered to contribute.

Most importantly, you will understand that excellentadministration plays an important role in supporting clinicians and ensuringpatients receive the right care at the right time.

This is an opportunity to join a team where your leadership,knowledge and ideas will be valued. If you are ready to take the next step inyour career and make a positive difference to the delivery of General Surgeryservices, we would love to hear from you.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert