Practice Coordinator

Te Whatu Ora - Health New Zealand; Christchurch; On-site; NZD 65,000 - 90,000; Full time

Job summary

Te Whatu Ora - Health New Zealand, Christchurch Sexual Health Service, is seeking a Practice Coordinator to lead administration, coordinate clinic operations, and support service development in a busy, confidential outpatient setting. This role provides leadership to the admin team, oversees rosters, patient management systems, and quality activities within a multidisciplinary team.

The position is permanent full-time, offering opportunities to improve patient experience, workforce planning, and

Qualifications

• Proven leadership and office management experience.
• Strong administration, organisational, and time management skills.
• Experience leading teams and fostering a customer-focused culture.
• Well-developed written and verbal communication skills.
• Experience managing competing priorities in a busy environment.
• Proficiency with Microsoft Office applications and reporting tools.
• Collaborative approach across a multidisciplinary team.

Responsibilities

• Leading and coordinating the administration team and daily clinic operations.
• Managing clinic schedules, staff rosters, and leave processes to support service delivery.
• Overseeing patient management systems and supporting other IT integrated systems.
• Coordinating quality, accreditation, and continuous improvement activities.
• Supporting recruitment, staff orientation, training, and performance review processes.
• Managing complaints, compliments, health and safety activities, and clinic facilities.
• Assisting with budget monitoring, procurement, reporting, and service planning.
• Organising meetings, agendas, minutes, and service projects.

Skills

Leadership

Office management

Time management

Written and verbal communication

Collaboration

Multidisciplinary teamwork

Customer-focused culture

Tools

Medtech32

Evolution

MS Office

Budget/Procurement tools

Job description

• Permanent, Full-Time working 40 hoursper week

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

Lead, Coordinate, and Make a Differencein Sexual Health Care

We are seeking an experienced and motivated PracticeCoordinator to join theChristchurch Sexual Health Service, a specialist outpatient service providingconfidential, equitable, and high-quality sexual healthcare to the Canterbury region and widerSouth Island. The service delivers specialist assessment, treatment, prevention, education, outreach, and support for a diverse rangeof sexual health needs.

This is an exciting opportunity to play akey leadership role within a multidisciplinary team of medical specialists,nurses, administration staff, and allied health professionals. Working closelywith the Clinical Director and Service Manager, you willhelp ensure the smooth day-to-dayoperation of the clinic whilesupporting service development, quality improvement, patient experience, workforce planning, and administrative excellence.

As the Practice Coordinator, you will be theoperational lead for administration services, providing leadership and supportto the administration teamwhile overseeing clinic coordination, rostering, quality activities, patient management systems, health and safetyprocesses, complaints management, training coordination, and service improvement initiatives.

Aspart of the Administration and Clerical Pay Equity Claim settlement this rolehas beenmapped to National Band 7 /Profile 7 3 (final placement step isdependent on skills, knowledge and experience)

For further information about theadministration and clerical pay equity settlement please followthe linkbelow:

• Leading and coordinating the administration team and daily clinic operations.
• Managing clinic schedules, staff rosters, and leave processes to support service delivery.
• Overseeing patient management systems and supporting other IT integrated systems.
• Coordinating quality, accreditation, and continuous improvement activities.
• Supporting recruitment, staff orientation, training, and performance review processes.
• Managing complaints, compliments, health and safety activities, and clinic facilities.
• Assisting with budget monitoring, procurement, reporting, and service planning.
• Organising meetings, agendas, minutes, and service projects.

About You

To be successful in this role,you will have:

• Proven leadership and office management /practice coordination experience.
• Strong administration, organisational,and time management skills.
• Experience leading teams and fostering a positive customer-focused culture.
• Well-developed written and verbal communication skills.
• Experience managing competing priorities in a busy environment.
• Confidence using Microsoft Office applications, including Word, Excel, PowerPoint, and reporting tools.
• A collaborative approach and the ability to build effective working relationships across a multidisciplinary team.
• Experience with quality improvement, service coordination, or healthcare administration would be advantageous.
• Experience with patient management systems such as Medtech32/Evolution is desirable, although training will be provided.

Why Join Us?

The Christchurch Sexual Health Service is acommunity-based specialist outpatient service dedicated to improving sexualhealth outcomes through clinical excellence, equity,innovation, education, and collaboration. Located at 314Riccarton Road, our team supportsa diverse population and works closely with primary care, community organisations, and regional health services.

This role offers the opportunity to make ameaningful contribution to the healthand wellbeing of Canterbury communities while working alongside a passionate and supportive team.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andserve our community. We welcome applications from our diverse Māori, Pacific,disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: PC4557588

Location:

South Island - Canterbury - Christchurch

Job type:

Job type: Permanent Full time

Expertise:

Non-Clinical - Administration - Administration