Administration Team Lead – Ophthalmology Services

Health New Zealand - Te Whatu Ora - Waitaha Canterbury; Christchurch; On-site; NZD 70,000 - 100,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Waitaha Canterbury in Christchurch seeks an experienced Administration Team Leader to guide the ophthalmology inpatient admin function and support patient flow across surgical services.

You will lead day-to-day operations, coach staff, ensure accuracy of admin data and partner with clinical teams to deliver timely, high-quality services that put patients first in a busy hospital environment.

Qualifications

• At least two years' supervisory experience leading a small to medium-sized team.
• Proven success in an administration role.
• Strong customer and patient focus.
• Intermediates skills in Outlook, Word and Excel.
• Expert-level knowledge of SI PICS (South Island Patient Information Care System).
• Knowledge of Health NZ Planned Care/Elective Services guidelines and their practical application.
• Experience working with data management and information systems.
• Exceptional interpersonal and diplomacy skills; ability to manage sensitive issues.
• Track record of leading or contributing to service improvement initiatives.

Responsibilities

• Provide day-to-day leadership, guidance and technical support to the administrative team.
• Promote a positive team culture with patient-centered focus.
• Support clinical teams and patient flow by ensuring continuous, high-quality admin service.
• Focus on Ophthalmology inpatient administration and related patient processes.
• Distribute workloads fairly and effectively within the team.
• Build strong relationships with clinical teams and align service expectations with resources.
• Ensure administrative processes, procedures and documentation are current and quality compliant.
• Monitor activity, processes and data integrity to maintain accuracy.
• Support staff through orientation, training and ongoing development.
• Monitor key performance areas and identify opportunities to improve quality and efficiency.
• Respond to patient and staff concerns promptly and professionally.
• Contribute to projects and initiatives that improve service delivery and cost-effectiveness.

Education

People management / leadership qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SI PICS

Job description

Health New Zealand | Te Whatu Ora Waitaha Canterbury in Christchurch seeks an experienced Administration Team Leader to guide the ophthalmology inpatient admin function and support patient flow across surgical services.

You will lead day-to-day operations, coach staff, ensure accuracy of admin data and partner with clinical teams to deliver timely, high-quality services that put patients first in a busy hospital environment.