Part-time Telecare Field Rep: Install, Support & Demos

St John International; Gisborne; Hybrid; NZD 30,000 - 36,000; Part time

Job summary

Hato Hone St John is seeking a Telecare Field Representative to support our medical alarm customers across Tairawhiti, Wairoa and surrounding areas. This permanent, part-time role works 16 hours over two days each week, with on-call weekends and allowances provided.

No prior medical alarms experience is required; you will be trained. If you enjoy helping people and have strong communication, empathy, and a NZ driver licence, apply to join our team delivering trusted care to the community.

Qualifications

• Experience in a customer-facing role.
• Strong empathy and personal resilience.
• Good technical and problem-solving skills.
• Ability to manage multiple tasks and adapt to change.
• Excellent time management and organisation skills.
• Full NZ driver licence with confidence driving on open and rural roads.

Responsibilities

• Build positive, trusting relationships with customers relying on medical alarms.
• Demonstrate and install monitored alarm systems, ensuring user confidence.
• Provide top-notch customer care, including servicing and troubleshooting alarm equipment.
• Promote services at community events and group demonstrations.
• Respond promptly to emergency alerts and coordinate appropriate assistance.

Skills

Customer service

Empathy

Problem solving

Multitasking

Time management

Organisation

NZ driver's license

Job description

Hato Hone St John is seeking a Telecare Field Representative to support our medical alarm customers across Tairawhiti, Wairoa and surrounding areas. This permanent, part-time role works 16 hours over two days each week, with on-call weekends and allowances provided.

No prior medical alarms experience is required; you will be trained. If you enjoy helping people and have strong communication, empathy, and a NZ driver licence, apply to join our team delivering trusted care to the community.