Part-Time Multi-Site IT Support (4-6 mo)

FranklinVets; Pukekohe; Hybrid; NZD 40,000 - 52,000; Part time

Job summary

Franklin Vets is seeking an capable IT Support person for a fixed-term 4–6 month, part-time role (3–4 days/week). You’ll support 300+ users across a dispersed, multi-site network, specialising in Microsoft 365, onboarding/offboarding, licensing, and end-user assistance.

You'll visit clinics to configure equipment, work with SharePoint/Teams/Outlook, and manage IT projects with internal stakeholders to minimise disruption.

Qualifications

• Minimum Level 1 IT support experience.
• Excellent communication skills – patient, approachable, and calm under pressure.
• Comfortable managing incident tickets and IT project work.
• Full NZ driver’s licence and willingness to travel between clinics.

Responsibilities

• Be the first point of contact for day-to-day IT support queries.
• Log, triage, and resolve tickets through the IT helpdesk system.
• Manage, maintain and optimise SharePoint, Teams, Outlook, Forms, and user access.
• Coordinate with third party suppliers to troubleshoot issues.

Skills

IT Helpdesk

MS 365

Multi-site support

Ticketing

Tools

SharePoint

Teams

Outlook

Forms

Ezyvet

InfoVet

Smartflow

Job description

Franklin Vets is seeking an capable IT Support person for a fixed-term 4–6 month, part-time role (3–4 days/week). You’ll support 300+ users across a dispersed, multi-site network, specialising in Microsoft 365, onboarding/offboarding, licensing, and end-user assistance.

You'll visit clinics to configure equipment, work with SharePoint/Teams/Outlook, and manage IT projects with internal stakeholders to minimise disruption.