IT Support (fixed term)

FranklinVets; Pukekohe; Hybrid; NZD 40,000 - 52,000; Part time

Job summary

Franklin Vets is seeking an capable IT Support person for a fixed-term 4–6 month, part-time role (3–4 days/week). You’ll support 300+ users across a dispersed, multi-site network, specialising in Microsoft 365, onboarding/offboarding, licensing, and end-user assistance.

You'll visit clinics to configure equipment, work with SharePoint/Teams/Outlook, and manage IT projects with internal stakeholders to minimise disruption.

Qualifications

• Minimum Level 1 IT support experience.
• Excellent communication skills – patient, approachable, and calm under pressure.
• Comfortable managing incident tickets and IT project work.
• Full NZ driver’s licence and willingness to travel between clinics.

Responsibilities

• Be the first point of contact for day-to-day IT support queries.
• Log, triage, and resolve tickets through the IT helpdesk system.
• Manage, maintain and optimise SharePoint, Teams, Outlook, Forms, and user access.
• Coordinate with third party suppliers to troubleshoot issues.

Skills

IT Helpdesk

MS 365

Multi-site support

Ticketing

Tools

SharePoint

Teams

Outlook

Forms

Ezyvet

InfoVet

Smartflow

Job description

Franklin Vets is a progressive veterinary practice making a real difference to the lives of animals and their people. With 16 locations across South Auckland, North Waikato, and the Hauraki/Coromandel districts, we’re committed to delivering quality care through innovative technology.We also provide back office support to 5 clinics for The Vet Centre in Northland.

We’re on the lookout for a capable, solutions-focused IT Support person to support our growing team of 300+ users across a dispersed, multi-site network. This fixed-term role (4–6 months) is part-time, working 3–4 days per week, and is ideal for someone with strong Microsoft 365 capability, a knack for IT projects and system improvements.

You’ll play a critical role in keeping our people connected, productive, and supported every day.

Why You’ll Love Working Here

• Make an Impact:Support 300+ users, ensuring they have the tools and know-how to succeed.
• Variety: A mix of helpdesk support and hands-on troubleshooting across multiple clinics and systems.
• Team Spirit:Work with a small but mighty IT team that values collaboration, communication, and continuous improvement.

What You’ll Do

Front-Line IT Support & Helpdesk

• Be the first point of contact for day-to-day IT support queries
• Log, triage, and resolve tickets through the IT helpdesk system
• Manage, maintain and optimise SharePoint, Teams, Outlook, Forms, and user access
• Coordinate with third party suppliers to troubleshoot issues

Microsoft 365 Onboarding & Offboarding

• Set up new users across Franklin Vets systems
• Coordinate new hardware provisioning, installation and configuration
• Maintain internal IT documentation
• Manage user offboarding by removing access and disabling accounts across key systems
• Manage licensing, permissions, and access controls to ensure data security.
• Set up and configure laptops and PCs
• Visit clinics to set-up and configure printers, and other IT equipment

Projects & Implementation

• Support and manage specific IT projects and technology rollouts as they arise
• Work closely with internal stakeholders to ensure smooth adoption and minimal disruption

What We’re Looking For

• Experienced Level 1 IT support person
• Excellent communication skills – patient, approachable, and calm under pressure
• Comfortable managing both incident tickets and structured IT project work
• A natural problem-solver who shows ownership and initiative
• A genuine team player who enjoys collaborating and learning
• A full NZ driver’s licence is required – some onsite support and travel between clinics will be necessary
• Experience with Ezyvet, InfoVet, or Smartflow would be advantageous
• Previous experience in a multi-site or distributed environment

If you’re excited to combine your passion for technology and your love of problem-solving in a role that matters, we’d love to hear from you!