IT Support (fixed term)

JobSpace; Auckland; On-site; NZD 38,000 - 52,000; Part time

Job summary

Franklin Vets is seeking a capable IT Support person to back a dispersed network of 300+ users across multiple clinics. The fixed-term, part-time role (4–6 months) involves 3–4 days per week, focusing on Microsoft 365, helpdesk queries, and system improvements.

You will log and triage tickets, manage SharePoint, Teams, Outlook and user access, and collaborate with third-party suppliers. Travel between clinics is required to keep systems running smoothly and staff supported daily.

Qualifications

• Experience level 1 IT support and hands-on troubleshooting across a dispersed multi-site network.
• Excellent communication: patient, approachable, calm under pressure.
• Ability to log, triage and resolve incident tickets and support IT projects.
• Ownership and initiative in solving problems and driving improvements.
• Team player with collaborative mindset and willingness to learn.

Responsibilities

• Be the first point of contact for day-to-day IT support queries.
• Log, triage, and resolve tickets through the IT helpdesk system.
• Manage, maintain and optimise SharePoint, Teams, Outlook, Forms and user access.
• Coordinate with third-party suppliers to troubleshoot issues.
• Set up new users and hardware provisioning, installation and configuration.
• Visit clinics to set up printers and other IT equipment.

Skills

Microsoft 365

Helpdesk experience

Communication skills

Problem-solving

Team player

NZ driver licence

Multi-site experience

Technical troubleshooting

Tools

SharePoint

Teams

Outlook

Forms

Job description

Franklin Vets is a progressive veterinary practice making a real difference to the lives of animals and their people. With 16 locations across South Auckland, North Waikato, and the Hauraki/Coromandel districts, we're committed to delivering quality care through innovative technology. We also provide back office support to 5 clinics for The Vet Centre in Northland.

We're on the lookout for a capable, solutions-focused IT Support person to support our growing team of 300+ users across a dispersed, multi-site network. This fixed-term role (4–6 months) is part-time, working 3–4 days per week, and is ideal for someone with strong Microsoft 365 capability, a knack for IT projects and system improvements.

You'll play a critical role in keeping our people connected, productive, and supported every day.

Why You'll Love Working Here

• Make an Impact: Support 300+ users, ensuring they have the tools and know-how to succeed.
• Variety: A mix of helpdesk support and hands-on troubleshooting across multiple clinics and systems.
• Team Spirit: Work with a small but mighty IT team that values collaboration, communication, and continuous improvement.

What You'll Do

Front-Line IT Support & Helpdesk

• Be the first point of contact for day-to-day IT support queries
• Log, triage, and resolve tickets through the IT helpdesk system
• Manage, maintain and optimise SharePoint, Teams, Outlook, Forms, and user access
• Coordinate with third party suppliers to troubleshoot issues

Microsoft 365 Onboarding & Offboarding

• Set up new users across Franklin Vets systems
• Coordinate new hardware provisioning, installation and configuration
• Maintain internal IT documentation
• Manage user offboarding by removing access and disabling accounts across key systems
• Manage licensing, permissions, and access controls to ensure data security.
• Set up and configure laptops and PCs
• Visit clinics to set-up and configure printers, and other IT equipment

Projects & Implementation

• Support and manage specific IT projects and technology rollouts as they arise
• Work closely with internal stakeholders to ensure smooth adoption and minimal disruption

What We're Looking For

• Experienced Level 1 IT support person
• Excellent communication skills – patient, approachable, and calm under pressure
• Comfortable managing both incident tickets and structured IT project work
• A natural problem-solver who shows ownership and initiative
• A genuine team player who enjoys collaborating and learning
• A full NZ driver's licence is required – some onsite support and travel between clinics will be necessary
• Experience with Ezyvet, InfoVet, or Smartflow would be advantageous
• Previous experience in a multi-site or distributed environment