Part-Time Guest Service Agent | Hotel Receptionist

Minor International; Auckland; On-site; NZD 27,000 - 39,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Oaks Auckland Hotel in Auckland is seeking a part-time Guest Service Agent/Hotel Receptionist who excels in guest service. You will greet guests, manage check-ins/check-outs, and guide them with local recommendations to ensure a memorable stay.

Responsibilities include handling reservations, communicating across channels, and personalizing guest experiences while maintaining the hotel’s service standards. Weekend and holiday shifts are required.

Qualifications

• Experience delivering high-quality service in hospitality or customer-facing environments.
• Ability to manage guest check-in/check-out and provide local recommendations.
• Willingness to work weekends, public holidays, and rotating shifts.
• Working rights within New Zealand.

Responsibilities

• Provide a warm and friendly reception with smooth check-in/check-out.
• Communicate clearly with guests and colleagues across channels.
• Process reservations and updates using the property management system.
• Be the primary contact for guests, offering assistance and recommendations.

Skills

Customer service

Communication

Hospitality experience

Mandarin/Cantonese

Tools

Property management system

Job description

Oaks Auckland Hotel in Auckland is seeking a part-time Guest Service Agent/Hotel Receptionist who excels in guest service. You will greet guests, manage check-ins/check-outs, and guide them with local recommendations to ensure a memorable stay.

Responsibilities include handling reservations, communicating across channels, and personalizing guest experiences while maintaining the hotel’s service standards. Weekend and holiday shifts are required.