Customer Specialist: Banking & Digital Guidance (7-day)

ASB Bank; Ōtara-Papatoetoe; Sur place; NZD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Staff Banking Benefits

Health Insurance

Life Insurance

Income Protection

Résumé du poste

ASB Bank is seeking a Customer Specialist for our Manukau City Advice Centre. This permanent, full-time role involves helping customers with a broad range of banking queries and guiding them in using digital banking options.

You’ll connect with diverse customers, learn quickly, and adapt in a busy, customer-facing environment. We value genuine passion for delivering great experiences, relationship-building skills, and the ability to educate customers on digital tools.

Qualifications

• Strong customer service experience and a willingness to learn.
• Curiosity and proactive approach in a busy environment.
• Confidence in educating customers on digital and self-service banking options.
• Ability to build rapport with customers from diverse backgrounds.

Responsabilités

• Assist customers with a broad range of banking queries.
• Promote and explain digital and self-service banking options to customers.
• Support customers in understanding banking solutions that best meet their needs.
• Be flexible with rostered shifts across Monday to Sunday.

Connaissances

Customer service

Communication

Relationship building

Digital banking

Description du poste

ASB Bank is seeking a Customer Specialist for our Manukau City Advice Centre. This permanent, full-time role involves helping customers with a broad range of banking queries and guiding them in using digital banking options.

You’ll connect with diverse customers, learn quickly, and adapt in a busy, customer-facing environment. We value genuine passion for delivering great experiences, relationship-building skills, and the ability to educate customers on digital tools.