Part-Time Customer Services Officer – Friendly Local Government

Aotearoa New Zealand Association of Social Workers; Twizel; On-site; Part time

Benefits offered by this job

Health insurance

Professional memberships

Retail discounts

Job summary

Mackenzie District Council in Twizel is seeking a friendly Customer Services Officer for a permanent part-time role (15 hours per week). You’ll be the first point of contact for residents and visitors, handling enquiries about rates, registrations, bookings and general council services.

The role combines customer service with light admin tasks, requires teamwork, and a calm, organized approach. You should have 2+ years in front-facing service and 2+ years in admin, plus MS Office and basic

Qualifications

• 2+ years in front-facing customer service.
• 2+ years' demonstrated administrative experience.

Responsibilities

• Provide friendly, professional service to ratepayers, residents and the public.
• Respond to customer enquiries and record information accurately.
• Assist with LIM compilation, cemetery burials, requests and bookings.
• Process account payments and cash handling with receipting and balancing.
• Complete general admin duties and maintain Council systems.

Skills

Front-facing customer service

Administrative experience

MS Office proficiency

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Mackenzie District Council in Twizel is seeking a friendly Customer Services Officer for a permanent part-time role (15 hours per week). You’ll be the first point of contact for residents and visitors, handling enquiries about rates, registrations, bookings and general council services.

The role combines customer service with light admin tasks, requires teamwork, and a calm, organized approach. You should have 2+ years in front-facing service and 2+ years in admin, plus MS Office and basic