Frontline Customer Champion — Fixed-Term

Napier City Council; Napier; On-site; NZD 62,000 - 69,000; Full time

Benefits offered by this job

Employee Assistance Program

Quarterly values awards

Social club

Free flu vaccinations

Ka Awatea Cultural Wānanga

Te Reo Māori language classes

Flexible work arrangements

Job summary

Napier City Council is seeking a Customer Services Officer to be the friendly face of the community, handling enquiries, applications, bookings, payments, and complaints from residents and visitors. You will guide customers through Council processes and connect them with the right person to resolve issues, ensuring a positive experience.

This fixed-term role (to July 2027) is based in the Napier Customer Service Centre, 40 hours per week, Monday to Friday, with a competitive salary package and

Qualifications

• Extensive customer service experience across inquiries and complaints.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and digital systems.
• Ability to work accurately in a busy environment.
• Positive, proactive, and service-focused attitude.

Responsibilities

• Deliver frontline service to every customer.
• Process applications, registrations, bookings, and payments.
• Respond to service requests and keep information systems current.
• Guide customers through Council processes.
• Contribute to system improvements for better service.

Skills

Customer service

Communication

Microsoft Office

Problem solving

Time management

Job description

Napier City Council is seeking a Customer Services Officer to be the friendly face of the community, handling enquiries, applications, bookings, payments, and complaints from residents and visitors. You will guide customers through Council processes and connect them with the right person to resolve issues, ensuring a positive experience.

This fixed-term role (to July 2027) is based in the Napier Customer Service Centre, 40 hours per week, Monday to Friday, with a competitive salary package and