Retail Security & CCTV Operator - West Auckland

Red Badge Group; Auckland; On-site; NZD 48,000 - 62,000; Full time

Job summary

Red Badge Group in West Auckland is seeking a reliable CCTV Operator / Security Officer for a permanent role focused on overnight monitoring and incident response at a busy retail site. You will cover CCTV monitoring, on-the-ground security duties, and coordinate with site management and emergency services.

The roster runs Wednesday to Friday day shifts and Saturday/Sunday overnight shifts, with flexibility for extra coverage.

Qualifications

• CCTV monitoring and incident response
• Ability to communicate clearly with team and management
• Documentation of incidents and shift handovers

Responsibilities

• Monitoring CCTV systems and identifying suspicious behaviour, hazards or security concerns
• Responding to and escalating incidents in line with site procedures
• Supporting security staff with CCTV observations, footage reviews and incident timelines
• Completing accurate incident reports, CCTV logs and shift handovers
• Monitoring alarms, access control, contractors and after-hours activity
• Communicating clearly with the wider security team, site management and emergency services when required
• Supporting guarding duties across day, evening and overnight shifts
• Providing professional and friendly customer service when working in public-facing areas

Skills

CCTV monitoring

Incident response

Clear communication

Report writing

Job description

Looking for a security role where attention to detail really matters? We’re looking for a reliable and switched-on CCTV Operator / Security Officer to join our team at a busy retail site in West Auckland. This is a permanent role, with a strong focus on overnight CCTV monitoring, incident detection and response coordination. You’ll also support the wider security team across day and evening guarding shifts. The set roster for this role is Wednesday to Friday day shifts and Saturday and Sunday overnight shifts, you must be available for these shifts at a minimum. We’re also looking for someone who can offer some flexibility to cover additional shifts when needed.

About The Role

You’ll play an important part in keeping the site safe, secure and running smoothly. Working across CCTV monitoring and on-the-ground security duties, no two shifts will be exactly the same.

Your responsibilities will include:

• Monitoring CCTV systems and identifying suspicious behaviour, hazards or security concerns
• Responding to and escalating incidents in line with site procedures
• Supporting security staff with CCTV observations, footage reviews and incident timelines
• Completing accurate incident reports, CCTV logs and shift handovers
• Monitoring alarms, access control, contractors and after-hours activity
• Communicating clearly with the wider security team, site management and emergency services when required
• Supporting guarding duties across day, evening and overnight shifts
• Providing professional and friendly customer service when working in public-facing areas