Control Room Operator — Security Dispatch (24/7 Rotating)

The Wilson Group; New Zealand; On-site; NZD 36,000 - 50,000; Full time

Benefits offered by this job

Perks program with discounts on retail

Full training provided

Office-based role with modern systems

Job summary

The Wilson Group in Rotorua is seeking a Communications Centre Operator to join our Rotorua team in an office-based control room. You will monitor CCTV and security systems, triage alerts, and support field teams in real time.

This fast-paced role requires calm decision-making, clear incident reporting, and reliable multitasking across multiple platforms such as NX Witness, Gallagher Command Centre, and Milestone. A 24/7 roster is involved and full training is provided.

Qualifications

• Strong written and verbal communication is essential.
• High level of computer literacy and attention to detail.
• Ability to multitask and stay calm under pressure.
• People-focused, solution-driven mindset is important.
• Willingness to work in a 24/7 rotating roster.

Responsibilities

• Monitor live CCTV feeds and security systems across multiple sites.
• Receive and triage system alerts and take appropriate action.
• Respond to calls from site users and verify access requests.
• Remotely manage gate and access systems where appropriate.
• Dispatch security patrols and emergency services when required.
• Maintain accurate incident logs and shift reporting.
• Manage user access credentials across platforms.
• Work with NX Witness, Gallagher Command Centre, and Milestone.

Skills

Strong communication

Computer literacy

Multitasking

Calm under pressure

People-focused mindset

24/7 roster

Control room experience

Tools

NX Witness

Gallagher Command Centre

Milestone

Job description

The Wilson Group in Rotorua is seeking a Communications Centre Operator to join our Rotorua team in an office-based control room. You will monitor CCTV and security systems, triage alerts, and support field teams in real time.

This fast-paced role requires calm decision-making, clear incident reporting, and reliable multitasking across multiple platforms such as NX Witness, Gallagher Command Centre, and Milestone. A 24/7 roster is involved and full training is provided.