Part-Time Checkout & Online Team Lead

Foodstuffs NZ; Christchurch; On-site; NZD 30,000 - 39,000; Part time

Job summary

Foodstuffs NZ–PAK’nSAVE Riccarton is seeking a part-time Checkout and Online Supervisor to lead a fast-paced team and deliver outstanding customer service. This role combines responsibilities from Checkout and Online supervision, focusing on team leadership, operational efficiency and continuous improvement.

Reporting to the Checkout & Online Assistant Manager, you will drive day-to-day operations, train staff, ensure accurate online order handling, and maintain safety and housekeeping standards

Qualifications

• Reliable, honest and committed to delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities, with the capability to prioritise tasks in a fast-paced environment.
• Willingness to obtain/hold General Manager's Certificate (Liquor Licence).
• Available for late nights on Sunday and Monday and a 6am start on Thursday.

Responsibilities

• Lead and support the day-to-day operation of the Checkout and Online departments.
• Ensure online orders are picked, packed, processed and completed accurately and on time.
• Monitor customer flow and ensure adequate checkout coverage throughout the day.
• Train, coach and support team members while promoting a positive team culture.
• Resolve customer enquiries and complaints professionally and effectively.
• Ensure compliance with food safety, health and safety, age-restricted sales, and company policies.
• Maintain high standards of housekeeping, equipment maintenance and operational excellence.
• Take responsibility for the department when managing a shift and confidently make decisions to support store operations.
• Deliver outstanding customer service at every step by keeping the team busy at quiet times.
• Demonstrate reliability, honesty, and a positive attitude.
• Work collaboratively with other team members.

Skills

Customer service

Communication skills

Organisational skills

Time management

Team leadership

Education

General Manager's Certificate (Liquor Licence) preferred

Job description

Foodstuffs NZ–PAK’nSAVE Riccarton is seeking a part-time Checkout and Online Supervisor to lead a fast-paced team and deliver outstanding customer service. This role combines responsibilities from Checkout and Online supervision, focusing on team leadership, operational efficiency and continuous improvement.

Reporting to the Checkout & Online Assistant Manager, you will drive day-to-day operations, train staff, ensure accurate online order handling, and maintain safety and housekeeping standards