Checkout & Online Supervisor

Foodstuffs NZ; Christchurch; On-site; NZD 30,000 - 39,000; Part time

Job summary

Foodstuffs NZ–PAK’nSAVE Riccarton is seeking a part-time Checkout and Online Supervisor to lead a fast-paced team and deliver outstanding customer service. This role combines responsibilities from Checkout and Online supervision, focusing on team leadership, operational efficiency and continuous improvement.

Reporting to the Checkout & Online Assistant Manager, you will drive day-to-day operations, train staff, ensure accurate online order handling, and maintain safety and housekeeping standards

Qualifications

• Reliable, honest and committed to delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities, with the capability to prioritise tasks in a fast-paced environment.
• Willingness to obtain/hold General Manager's Certificate (Liquor Licence).
• Available for late nights on Sunday and Monday and a 6am start on Thursday.

Responsibilities

• Lead and support the day-to-day operation of the Checkout and Online departments.
• Ensure online orders are picked, packed, processed and completed accurately and on time.
• Monitor customer flow and ensure adequate checkout coverage throughout the day.
• Train, coach and support team members while promoting a positive team culture.
• Resolve customer enquiries and complaints professionally and effectively.
• Ensure compliance with food safety, health and safety, age-restricted sales, and company policies.
• Maintain high standards of housekeeping, equipment maintenance and operational excellence.
• Take responsibility for the department when managing a shift and confidently make decisions to support store operations.
• Deliver outstanding customer service at every step by keeping the team busy at quiet times.
• Demonstrate reliability, honesty, and a positive attitude.
• Work collaboratively with other team members.

Skills

Customer service

Communication skills

Organisational skills

Time management

Team leadership

Education

General Manager's Certificate (Liquor Licence) preferred

Job description

Checkout and Online Supervisor Part time

Are you a motivated leader who enjoys delivering outstanding customer service and supporting a high-performing team?

PAK'nSAVE Riccarton is looking for an energetic and organised Checkout & Online Supervisor to join our team. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys leading by example, and can confidently support both our Checkout and Online departments. Drawing on responsibilities from both the Checkout and Online Supervisor positions, the role focuses on team leadership, customer service excellence, operational efficiency, and continuous improvement

Reporting to the Checkout & Online Assistant Manager, you will play a key role in the successful day-to-day operation of both the Checkout and Online departments. You will lead by example, support and develop team members, ensure exceptional customer service standards are achieved, and help drive operational excellence across the department.

Key Responsibilities:

• Lead and support the day-to-day operation of the Checkout and Online departments.
• Ensure online orders are picked, packed, processed and completed accurately and on time.
• Monitor customer flow and ensure adequate checkout coverage throughout the day.
• Train, coach and support team members while promoting a positive team culture.
• Resolve customer enquiries and complaints professionally and effectively.
• Ensure compliance with food safety, health and safety, age-restricted sales, and company policies.
• Maintain high standards of housekeeping, equipment maintenance and operational excellence.
• Take responsibility for the department when managing a shift and confidently make decisions to support store operations
• Deliver outstanding customer service at every step by keeping the team busy at quiet times
• Demonstrate reliability, honesty, and a positive attitude.
• Work collaboratively with other team members.

Requirements:

• Applicants must hold New Zealand Citizenship, Permanent Residency, or a valid New Zealand Work Permit.
• Reliable, honest and committed to delivering exceptional customer service
• Have excellent communication and interpersonal skills.
• Possess strong organisational and time management abilities, with the capability to prioritise tasks in a fast-paced environment.
• Hold a current General Manager's Certificate (Liquor Licence) preferred, or be willing and eligible to obtain one
• Must be able to work late nights on Sunday and Monday and 6am start on Thursday