Part-Time Central Control Room Operator – Parking Ops

Auckland Council; New Zealand; On-site; NZD 67,000 - 79,000; Part time

Job summary

Auckland Council is seeking a Part-Time Central Control Room Operator to support parking operations in the control room. You will respond to customer inquiries, coordinate incidents and service requests, dispatch staff and monitor car park activity using CCTV and systems.

The role requires experience in control room, customer service or similar operations, plus strong communication and coordination skills to manage multiple priorities and deliver reliable service.

Qualifications

• Experience responding to operational incidents or customer service requests.
• Confidence using monitoring, event-logging or operational management systems.
• Ability to coordinate field-based staff and service responses.
• Strong written and verbal communication skills.
• Sound judgement when escalating incidents, emergencies or unresolved issues.

Responsibilities

• Respond to customer enquiries and escalate matters when required.
• Record, coordinate and monitor incidents and requests for service.
• Dispatch parking officers and car park liaison staff to incidents.
• Monitor car parks and respond proactively to operational issues.
• Support field staff with incident resolution and administrative support.

Skills

Control room experience

Customer service

Parking operations

Security awareness

Transport operations

Operational coordination

Tools

SKIDATA

CCTV systems

Car park management software

Job description

Auckland Council is seeking a Part-Time Central Control Room Operator to support parking operations in the control room. You will respond to customer inquiries, coordinate incidents and service requests, dispatch staff and monitor car park activity using CCTV and systems.

The role requires experience in control room, customer service or similar operations, plus strong communication and coordination skills to manage multiple priorities and deliver reliable service.