Customer Service Representive

Airpark Canterbury Ltd; Linwood-Central-Heathcote Community; On-site; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Free airport parking

Full training

Friendly team environment

Job summary

Airpark Canterbury is seeking a Customer Service Representative for the night shift to join our busy Park & Ride operation on Logistics Drive in Christchurch. You will welcome customers, check them in, and drive them to and from Christchurch Airport in our shuttle, ensuring a safe and friendly journey.

The role requires a confident driver with a full New Zealand driver licence, strong customer focus, reliability, and the ability to handle bookings and inquiries.

Qualifications

• Experience in delivering friendly customer service.
• Ability to drive and operate shuttle vehicles safely.
• Willingness to work night shifts and in a busy operational environment.

Responsibilities

• Greet and assist customers with a friendly, professional approach.
• Check in customers and assist with arrivals/departures.
• Drive the Airpark shuttle between Logistics Drive and Christchurch Airport.
• Assist customers with luggage and provide safe, comfortable shuttle experiences.
• Handle bookings, customer inquiries, and payments; complete shift documentation.
• Monitor bookings and movements; conduct regular site and security checks.
• Maintain clean and presentable shuttle, reception and customer areas.
• Provide clear shift handovers and respond calmly to issues.

Skills

Customer service

Friendly & approachable

Safe driver

Reliable & punctual

Communication

Booking systems

Tools

Booking systems

Job description

Customer Service Representative - Night Shift

Airpark Canterbury | Logistics Drive, Christchurch

Are you a night owl who enjoys working with people, driving and being part of a busy operation?

Airpark Canterbury is looking for a reliable, friendly and confident Customer Service Representative to join our night shift team at our Logistics Drive site.

Our Customer Service Representatives are at the heart of our Park & Ride operation. This is a varied, hands-on role where you'll look after our customers from the moment they arrive at Airpark, drive them to and from Christchurch Airport in our shuttle, and help ensure the site continues to run safely and smoothly throughout the night.

About the role

As a Customer Service Representative, you'll be responsible for both customer service and operating the Airpark shuttle. You'll move between assisting customers at our Logistics Drive site and transporting customers to and from Christchurch Airport.

Your responsibilities will include:

Welcoming customers and providing friendly, professional service

Checking customers in and assisting with arrivals and departures

Driving the Airpark shuttle between Logistics Drive and Christchurch Airport

Providing customers with a safe, comfortable and friendly shuttle experience

Assisting customers with luggage when required

Answering customer enquiries in person and by phone

Assisting with bookings and customer queries

Processing payments and completing required shift documentation

Monitoring bookings and customer movements throughout the shift

Completing regular site and security checks

Keeping the shuttle, reception and customer areas clean and presentable

Completing accurate shift handovers

Responding calmly and professionally to customer or operational issues

Following all Airpark Canterbury health, safety, security and vehicle procedures

About you

We're looking for someone who understands that great customer service doesn't stop once the customer gets on the shuttle.

You'll be representing Airpark both at our site and on the road, so you'll need to be a safe and confident driver who genuinely enjoys dealing with people.

You'll need to be:

Friendly, approachable and genuinely customer focused

A safe and confident driver with a full New Zealand driver licence

Reliable and punctual

Comfortable working independently and taking responsibility

Calm and capable when unexpected situations arise

Physically able and willing to assist customers with luggage

A clear and professional communicator

Comfortable using computers and learning booking systems

Organised with good attention to detail

Able to follow procedures and use good judgement

A positive team member who takes pride in providing excellent service

Previous customer service experience would be an advantage. Experience driving as part of a previous role would also be beneficial, but we're equally interested in finding someone with the right attitude, strong reliability and a genuine commitment to customer service.

What Airpark Canterbury can offer you

A friendly and supportive team environment

A varied role - customer service, driving and site operations

Stable employment with an established Christchurch business

Full training in our systems, vehicles and procedures

A role where you're trusted to take responsibility

Free airport parking when you go away on holiday

The opportunity to be part of a team focused on Customer Service Excellence

About Airpark Canterbury

Airpark Canterbury provides airport parking and related services to travellers using Christchurch Airport.

Our operation runs 24 hours a day, seven days a week, and our Customer Service Representatives play an important part in making our customers' journeys easier – from welcoming them when they arrive, driving them safely to the airport, and being there to pick them up when they return.

Our values guide how we work:

Customers First | People Matter | Health & Safety Always | Reliability | Integrity | Efficiency | Excellence in Everything We Do

If you're a night owl who enjoys driving, meeting people and providing great customer service, we'd love to hear from you.