Outpatients Administrator - Reception

Health New Zealand - Te Whatu Ora Lakes; Bay of Plenty; On-site; NZD 42,000 - 54,000; Part time

Benefits offered by this job

Free staff parking

Free flu vaccination

Discounts

Employee Assistance Program

Job summary

Health New Zealand Lakes is seeking an Administration Support (Reception) for Outpatient services. This permanent, part-time role (0.9 FTE/72 hours per fortnight) runs Monday to Friday 08:00–16:30 at Rotorua Hospital.

You will manage front reception, referrals and patient appointments within a busy outpatient setting. The Outpatient Service supports around 250 daily patients with a shift towards video and phone appointments, offering a rewarding role within a collaborative team of administration

Qualifications

• Have exceptional time management and prioritisation skills.
• Enjoy working as part of a busy team.
• Be adaptable and flexible in work practices.
• Have fast and accurate keyboard skills.
• Be able to work under pressure and meet timeframes.
• Have at least 3–5 years experience in administrative functions.
• Be available at short notice to cover shifts when needed.

Responsibilities

• Manage referral centre, front reception and scheduling of patient appointments.
• Cover Front Desk in Outpatients in a busy outpatient environment.
• Support a team of 26 administrators and collaborate with clinical staff.
• Assist in moving towards video conference clinics and phone appointments.

Skills

Time management

Prioritisation

Teamwork

Adaptability

Typing speed

Work under pressure

Job description

Administration Support (Reception) - Outpatient

Permanent, Part Time (0.9 FTE/72 hours per fortnight) Monday to Friday 0800-1630 Rotorua Hospital Health New Zealand

Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Outpatient Service at Health New Zealand Lakes is a growing and changing environment, which requires amazing administrators to manage our referral centre, front reception, and scheduling of patient appointments. The Outpatient Service has an average of 250 patients attending daily with a move towards video conference clinics and phone appointments to reduce patients' travel.

The admin team has 26 administrators who cover these roles and this role is for a receptionist covering the Front Desk in outpatients. The current team creates an environment which is positive and rewarding within a mix of administration and clinical staff within Outpatients.

About the Team/Service/ Location

Health New Zealand | Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community.

Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.

As well as a supportive, inclusive and diverse work environment, Health New Zealand | Te Whatu Ora Lakes offer:

• competitive salary
• free staff parking
• free flu vaccination
• discounts (with local businesses)
• access to Employee Assistance Program

For more information on living and working in Rotorua and Taupo

About you

• Have exceptional time management and prioritisation skills
• Enjoy working as part of a busy team
• Be adaptable and flexible in work practices
• Have fast and accurate keyboard skills
• Be able to work under pressure and stick to timeframes
• Have at least 3-5yrs experience in administrative functions
• Be available at short notice to cover shifts when needed

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service ourcommunity. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.