Service Administrator - PAS

Marketplace; Wellington; Hybrid; NZD 52,000 - 68,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Capital, Coast & Hutt Valley in Wellington Hospital is seeking a Service Administrator for the Patient Administration Service. This permanent full-time role supports busy hospital administration, coordinating patient care and ensuring timely, accurate information flows across clinical and support teams.

You'll bring strong organisation, proactive communication, and comfort with Microsoft 365, with a focus on confidential, high-quality outcomes for patients and

Qualifications

• Previous administration or customer service experience.
• Excellent written and verbal communication.
• Ability to work under pressure in a fast-paced hospital environment.
• Commitment to patient privacy and accuracy.

Responsibilities

• Coordinate busy workloads across PAS and hospital teams.
• Provide professional customer service to patients, whānau and staff.
• Maintain accurate patient records and data entry in systems.
• Support continuous improvement initiatives within PAS.

Skills

Organisation

Time management

Proactive attitude

Interpersonal skills

Microsoft 365

Process improvement

Confidentiality

Job description

# Service Administrator - PAS at Health New Zealand - Te Whatu Ora Capital, Coast & Hutt Valley, Wellington Hospital## Mō tēnei tūranga mahi | About this role**Location:** Wellington Regional Hospital**Contract:** Permanent, Full-TimeHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence. **About the Role**At Health New Zealand | Te Whatu Ora, our Patient Administration Service is the engine room that keeps hospital services moving. Supporting more than 300 administration professionals across Capital, Coast and Hutt Valley Hospitals, we partner with clinical teams to ensure patients receive the right care at the right time.This is more than a Service administration role. It's an opportunity to make a meaningful contribution to patient care while working in one of New Zealand's largest and most diverse healthcare environments.We're looking for people who:* Love organising and coordinating busy workloads.* Enjoy solving problems and finding smarter ways of working.* Thrive in fast-paced environments where no two days are the same.* Build positive relationships with other services, people leaders and colleagues.* Take pride in delivering exceptional customer service and creating a positive experience for everyone they support.As we continue to modernise and improve our administration services, you'll have the opportunity to contribute ideas, support innovation, and help shape the future of patient administration across our hospitals.If you're looking for a career where your work truly matters and where you'll be part of a supportive team dedicated to improving patient outcomes every day, we would love to welcome you to PAS.**About the Team/Service/ Location** Join a supportive and collaborative team based in Wellington Hospital that plays a vital role in delivering high-quality administration services to patients, clinicians and the wider district. Every day is different, and you'll work in a fast-paced environment where teamwork, customer service and attention to detail are essential. You will build strong relationships with a wide range of stakeholders while contributing to a service that helps ensure patients receive timely and coordinated care. We value people who are proactive, enjoy working together, and are committed to making a positive difference.**About you** We're looking for someone who enjoys working in a busy environment, takes pride in delivering excellent customer service, and is passionate about supporting patients and clinical teams. To be successful in this role, you will have:* Strong organisational, prioritisation and time management skills, with excellent attention to detail and the ability to manage competing priorities.* A proactive, positive attitude with the ability to work independently and as part of a team in a fast-paced healthcare environment.* Excellent interpersonal, written and verbal communication skills, with a commitment to providing professional and compassionate customer service to patients, whānau and colleagues.* Confidence using Microsoft 365 and a range of computer systems, with the ability to quickly learn new applications.* A continuous improvement mindset, with the initiative to identify opportunities to improve processes, support change, and contribute to an efficient and effective Patient Administration Service.* Previous administration or customer service experience, preferably within a healthcare or large service environment, is desirable, along with a commitment to confidentiality, accuracy and delivering high-quality outcomes.**Working at Health New Zealand**Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community. **How to Apply**To apply please click 'apply now.' All applications must be submitted through our online careers' portal. If you have any questions about the role, please contact [e-mail] including the vacancy number and role title. We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Health New Zealand - Te Whatu Ora Capital, Coast & Hutt Valley || Location: | Wellington Hospital || Position type: | Permanent Full time || Category: | Health || Date listed: | 16-Oct-2026 || Salary range: | N/A || Closing date: | 15-Nov-2026 || Reference: | SS122-26 || Attachment: | No File Attached || File links: | || Website: | https://www.ccdhb.org.nz/ |