Administrator | Burwood Hospital

Health New Zealand | Te Whatu Ora; Christchurch; On-site; NZD 56,000 - 68,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking a dedicated Administrator, based at Burwood Hospital in the Allied Health Outpatients team. You will warmly greet patients, update demographics, and ensure confidentiality while supporting timely and efficient treatment.

You will manage outpatient bookings, handle referrals, and perform accurate data entry for reporting and service planning. Strong communication with staff and patients is essential to uphold Waitaha Canterbury standards and deliver

Qualifications

• Excellent customer service skills.
• Technically savvy with the ability to quickly learn new applications/systems.
• Strong organizational, time management, and problem-solving skills.
• Ability to achieve accuracy and maintain attention to detail.
• Capacity to meet deadlines and work unsupervised.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• High level of written and verbal communication skills.

Responsibilities

• Undertaking front of house duties including warmly greeting patients and visitors, updating patient demographics, and ensuring confidentiality.
• Maintaining smooth patient flow and manage time effectively to prioritize and fulfil competing demands.
• Patient confidentiality and privacy is maintained at all times.
• Manage outpatient bookings according to Waitaha Canterbury guidelines, including handling referrals, scheduling appointments, and minimizing cancellations.
• Referral letters and e-referral letters are managed as per our guidelines.
• Ensure accurate coding and data entry for reporting and service planning purposes.

Skills

Customer service

Tech savvy

Organization

Time management

Attention to detail

Deadline-oriented

MS Office

Tools

Microsoft Office

Job description

• Permanentpart- time working 21 hours per week Mondays 8am -1pm and Wednesday andThursdays 8am - 4.30pm

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking a dedicated individual to fill the role ofAdministrator, based at Burwood Hospital in the Allied Health Outpatients team.

As a key member of our team, you will play a crucial role inensuring that patients receive timely and efficient treatment while adhering toTe Whatu Ora Health NZ Waitaha Canterbury standards and Ministry of Healthtargets.

As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 4/Profile 4A

For further information about the administration andclerical pay equity settlement please followthe link below:

• Undertakingfront of house duties including warmly greeting patients and visitors,updating patient demographics, and ensuring confidentiality.
• Maintainingsmooth patient flow and manage time effectively to prioritize and fulfilcompeting demands.
• Patientconfidentiality and privacy is maintained at all times
• Manageoutpatient bookings according to Waitaha Canterbury guidelines, includinghandling referrals, scheduling appointments, and minimizing cancellations.
• Referralletters and e-referral letters are managed as per our guidelines.
• Ensureaccurate coding and data entry for reporting and service planningpurposes.

Effective Communication:

• Respondpromptly to inquiries from internal and external clients.
• Maintainpositive working relationships with staff and stakeholders.
• Demonstrateexcellent public relations and communication skills.

About the Team/Service/ Location

Our Administrators team supports a wide variety of alliedhealth professions, including Physiotherapy, Occupational Therapy, SpeechLanguage Therapy, Dietetics, Social Work, Psychology and our Ranga Hauoraservice. They play a crucial role as the first point of contact for manyoutpatients, assisting to coordinate workflow and supporting patients tonavigate the health system.

This department is based in the Physical Medicine Buildingon the Burwood Health Campus.

About you

Qualifications & Experience:

• Excellentcustomer service skills with a people-focused approach.
• Technicallysavvy with the ability to quickly learn new applications/systems.
• Strongorganizational, time management, and problem-solving skills.
• Abilityto achieve accuracy and maintain attention to detail.
• Capacityto meet deadlines and work unsupervised.
• Intermediateto advanced proficiency in Microsoft Office Suite.
• Highlevel of written and verbal communication skills.
• Demonstratedperceptiveness and proactive approach in an administrative role.
• Broadadministrative experience in a health-related field.
• Knowledgeof basic medical terminology.
• Familiaritywith the public hospital system, including patient administration systems.
• Awarenessof cultural diversity in patient care

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: PC4610556

Location:

South Island - Canterbury - Christchurch

Job type:

Expertise:

Non-Clinical - Administration - Administration