Customer Experience Specialist | Growth & Benefits

GPC Asia Pacific; Wellington; Hybrid; NZD 52,000 - 72,000; Full time

Benefits offered by this job

Market aligned remuneration

Career progression

Uniforms provided

Parental-leave top-up

Wellbeing support

Volunteer leave

Recognition program

Job summary

GPC Asia Pacific is seeking a Customer Service Representative to join our Auckland team. You will handle enquiries, quotes, orders and liaise with internal teams to resolve issues while delivering a high standard of service.

The role offers career development and a supportive environment within Motion's Asia Pacific operations. You will engage with customers across NZ industries and contribute to ongoing service improvements and customer satisfaction.

Qualifications

• Strong customer service skills and a commitment to delivering a positive customer experience.
• Effective verbal and written communication skills.
• Ability to work efficiently, accurately, and methodically in a fast-paced environment.
• Ability to work independently as well as collaboratively within a team.
• A positive, can-do attitude and professional approach to stakeholder relationships.
• Sound product knowledge, or a willingness to build product knowledge.
• Strong computer skills, including Microsoft Office applications.
• Experience using CRM databases and pronto or similar systems is desirable.
• A safety-focused mindset and commitment to maintaining a clean, safe workplace.

Responsibilities

• Process customer phone enquiries, emails, quotes, sales orders, and web orders accurately and efficiently.
• Respond to customer enquiries, concerns, and complaints, ensuring timely follow-up and resolution.
• Prepare, submit, and follow up customer quotations.
• Coordinate customer requirements, including procurement activities, in line with company procedures.
• Liaise with internal branches, sales teams, product managers, supply chain, and other departments to resolve order-related matters.
• Promote Motion products and identify opportunities to support existing and prospective customers.
• Assist with credit matters and return-to-supplier goods and documentation as required.
• Maintain compliance with company policies, procedures, and health, safety, quality, and environmental requirements.

Skills

Customer service

Communication

CRM software

Microsoft Office

Attention to detail

Team collaboration

Education

Certificate II/III in Warehousing Operations or Logistics

Tools

CRM databases

Pronto

Microsoft Excel

Job description

GPC Asia Pacific is seeking a Customer Service Representative to join our Auckland team. You will handle enquiries, quotes, orders and liaise with internal teams to resolve issues while delivering a high standard of service.

The role offers career development and a supportive environment within Motion's Asia Pacific operations. You will engage with customers across NZ industries and contribute to ongoing service improvements and customer satisfaction.