Orthopaedics Booking & Admin Specialist

Te Whatu Ora - Health New Zealand; Southland; Sur place; NZD 77 000 - 80 000; Plein temps

Résumé du poste

Health New Zealand - Te Whatu Ora in Southland is seeking a Service Booking Administrator for Orthopaedics to keep patient services running smoothly with accurate bookings and flexible administrative support.

The permanent, full-time role involves checking forms, processing initial bookings, updating the patient management system, and coordinating with clinical staff to maintain timely appointments and eligibility checks.

Qualifications

• Have at least two years administration and customer service experience.
• Hold knowledge of office systems and procedures.
• Evidence of good literacy and numeracy skills.
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook.
• Have a high standard of interpersonal communication skills, with the ability to effectively communicate verbally and in writing with a variety of people.
• Work well in a team and foster good interpersonal relationships and a willingness to support and assist others. Be Respectful of the privacy of individuals when dealing with personal information

Responsabilités

• Booking forms are checked for completeness, and missing information is sourced from Southern electronic systems or clinical staff when necessary
• Initial patient bookings are processed, and existing appointments are managed according to triaged urgency.
• Patient appointments are booked in the patient management system within required timeframes.
• Requests to change appointments are processed in a timely manner.
• Patient details are confirmed, and patients are registered in the patient management system.
• Patient eligibility criteria are checked, and further information is sought if necessary

Connaissances

Admin experience

Customer service

Communication skills

Teamwork

Privacy compliance

Office procedures

Outils

Microsoft Word

Excel

Outlook

Description du poste

Health New Zealand - Te Whatu Ora in Southland is seeking a Service Booking Administrator for Orthopaedics to keep patient services running smoothly with accurate bookings and flexible administrative support.

The permanent, full-time role involves checking forms, processing initial bookings, updating the patient management system, and coordinating with clinical staff to maintain timely appointments and eligibility checks.