Service Booking Administrator - Orthopaedics

Te Whatu Ora - Health New Zealand; Southland; Presencial; NZD 77 000 - 80 000; Tempo integral

Resumo da oferta

Health New Zealand - Te Whatu Ora in Southland is seeking a Service Booking Administrator for Orthopaedics to keep patient services running smoothly with accurate bookings and flexible administrative support.

The permanent, full-time role involves checking forms, processing initial bookings, updating the patient management system, and coordinating with clinical staff to maintain timely appointments and eligibility checks.

Qualificações

• Have at least two years administration and customer service experience.
• Hold knowledge of office systems and procedures.
• Evidence of good literacy and numeracy skills.
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook.
• Have a high standard of interpersonal communication skills, with the ability to effectively communicate verbally and in writing with a variety of people.
• Work well in a team and foster good interpersonal relationships and a willingness to support and assist others. Be Respectful of the privacy of individuals when dealing with personal information

Responsabilidades

• Booking forms are checked for completeness, and missing information is sourced from Southern electronic systems or clinical staff when necessary
• Initial patient bookings are processed, and existing appointments are managed according to triaged urgency.
• Patient appointments are booked in the patient management system within required timeframes.
• Requests to change appointments are processed in a timely manner.
• Patient details are confirmed, and patients are registered in the patient management system.
• Patient eligibility criteria are checked, and further information is sought if necessary

Conhecimentos

Admin experience

Customer service

Communication skills

Teamwork

Privacy compliance

Office procedures

Ferramentas

Microsoft Word

Excel

Outlook

Descrição da oferta de emprego

Service Booking Administrator - Orthopaedics

Service Booking Administrator - Orthopaedics

• Southland Hospital, permanent full time role available
• Salary Band between $76,705 - $79,925 –p.a prorata + KiwiSaver

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Service Booking Administrator keeps services running smoothly by providing fast, accurate, and flexible booking and administrative support.

Tasks include but are not limited to:

• Booking forms are checked for completeness, and missing information is sourced from Southern electronic systems or clinical staff when necessary
• Initial patient bookings are processed, and existing appointments are managed according to triaged urgency.
• Patient appointments are booked in the patient management system within required timeframes.
• Requests to change appointments are processed in a timely manner.
• Patient details are confirmed, and patients are registered in the patient management system.
• Patient eligibility criteria are checked, and further information is sought if necessary.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will:

• Have at least two years administration and customer service experience
• Hold knowledge of office systems and procedures
• Evidence of good literacy and numeracy skills
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Have a high standard of interpersonal communication skills, with the ability to effectively communicate verbally and in writing with a variety of people
• Work well in a team and foster good interpersonal relationships and a willingness to support and assist others. Be Respectful of the privacy of individuals when dealing with personal information

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: 244074

Location:

South Island - Southland - All values

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - All values