Operations Support Coordinator

Strategic Solutions Management Ltd; Linwood-Central-Heathcote Community; On-site; NZD 60,000 - 80,000; Full time

Job summary

Strategic Solutions Management Ltd provides expert leadership and operational support across a growing group of businesses in architecture, building compliance, and technical services.

We are seeking an organized, proactive Operational Support Coordinator to join our Group Services team; you will coordinate processes, maintain records, and support teams to ensure tasks are completed efficiently and to high standards.

Qualifications

• 3+ years in administration, business support, operations or similar role.
• Experience supporting senior leaders and corporate/Group Services teams.
• Strong accounts payable/receivable, invoicing, reconciliations, and financial record-keeping.
• Excellent attention to detail and numerical accuracy.
• Discretion handling confidential information with professionalism.
• Advanced Microsoft Office skills and experience with business systems and databases.

Responsibilities

• Provide administrative and operational support to the Group Services team.
• Coordinate upfront building consent process: applications received, checked, entered, allocated.
• Support consent processing workflows; ensure documentation and records meet quality/compliance.
• Assist with reporting, document management, and business administration to keep information accurate and organized.
• Deliver excellent customer service by responding to inquiries with customers, councils, suppliers and stakeholders.
• Coordinate a range of business support activities across HR, IT, office administration, meetings and Group projects.
• Support quality assurance, accreditation, and audit requirements to maintain standards across the business.
• Identify opportunities to streamline processes and improve systems.

Skills

MS Excel

Communication skills

Administrative skills

Attention to detail

Problem solving

Education

Bachelor's/tertiary qualification in Business Admin/Accounting/Finance

Tools

Excel

Accounting software

Document management platforms

Job description

Strategic Solutions Management was established to provide expert leadership, strategic guidance, and operational support across a growing group of businesses specialising in architectural drafting, building compliance, building consent processing, inspections, and technical services.

About The Role

We are looking for an organised, proactive, and detail-oriented Operational Support Coordinator to join our Group Services team. This is a varied and rewarding role that plays a key part in keeping our business running smoothly, providing essential operational, administrative, and customer service support across the Group.

As our Operational Support Coordinator, you will be at the heart of our day-to-day operations, helping coordinate processes, maintain accurate records, support our teams, and ensure tasks are completed efficiently and to a high standard. From coordinating the upfront building consent process to supporting quality assurance and improving business systems, no two days will be quite the same.

Key responsibilities will include:

Providing reliable administrative and operational support to the wider Group Services team.

Coordinating the upfront building consent process, ensuring applications are received, checked, entered, and allocated accurately and within required timeframes.

Supporting consent processing workflows, ensuring documentation, records, and processes meet quality and compliance requirements.

Assisting with reporting, document management, and business administration to keep information accurate, organised, and up to date.

Delivering excellent customer service by responding to enquiries and working with customers, councils, suppliers, and other stakeholders to resolve issues promptly.

Coordinating a range of business support activities across HR, IT, office administration, meetings, and Group-wide projects.

Supporting quality assurance, accreditation, and audit requirements, helping maintain consistent standards across the business.

Identifying opportunities to streamline processes, improve systems, and make everyday operations more efficient.

This role is ideal for someone who enjoys variety, takes pride in keeping things organised, and thrives on making sure the details are taken care of. You’ll build strong working relationships across the business, take ownership of a broad range of responsibilities, and play an important role in supporting our people, processes, and day-to-day operations. With a supportive team around you and plenty of opportunities to broaden your skills, this is a great opportunity to make a genuine difference in a growing business.

About You

You are a proactive, capable administrator who enjoys variety, takes initiative, and brings a practical, solutions-focused approach to your work. Comfortable managing financial administration, supporting senior leaders, and juggling competing priorities, you know how to keep things moving without losing sight of the details. Strong communication skills, sound judgement, and a natural ability to build relationships make you someone others can rely on. Pride in producing accurate work, discretion when handling sensitive information, and a drive to find better ways of working will see you thrive in this role.

To be successful, you’ll bring:

At least 3 years’ experience in administration, business support, operations, or a similar role.

Experience supporting senior leaders and/or corporate or Group Services teams.

Strong accounts administration experience, including accounts payable and receivable, invoicing, reconciliations, and financial record-keeping.

Excellent attention to detail, numerical accuracy, and a methodical approach to completing tasks.

Confidence handling confidential and commercially sensitive information with discretion and professionalism.

Advanced Microsoft Office skills, particularly Excel, and confidence using business systems, spreadsheets, databases, and document management platforms.

Strong written and verbal communication skills, with the ability to build positive relationships across different teams.

The ability to work independently, manage competing deadlines, and adapt when priorities change.

A proactive, solutions-focused mindset, with the initiative to identify improvements and make processes work better.

It would be an advantage to have:

A tertiary qualification in Business Administration, Accounting, Finance, or a related field.

Experience in the building, construction, government, professional services, or regulatory sectors.

Familiarity with building consent processes, local councils, or regulatory requirements.

Why Join Us?

Looking for a workplace where great people, a great culture, and rewarding work come together? Here iss your chance to join a growing organisation where your contribution counts, your ideas are valued, and no two days need to feel the same. We are big on teamwork, celebrating success, and having a laugh along the way. We work hard, back each other, and believe enjoying what you do is just as important as doing it well.

In return, you will enjoy a competitive salary that reflect your skills and experience, as well as opportunities to develop your career, and a positive team culture that our people genuinely love being part of (and they will happily tell you why!). If you are looking for a role where your skills are recognised, your ideas are welcomed, and you can make a meaningful contribution while enjoying the people you work with, we would love to hear from you.

Applications for this position must have New Zealand Residency