Operations Supervisor

B&H Worldwide (Holdings) Limited; Māngere-Ōtāhuhu; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid annual leave

Coaching & development

Job summary

B&H Worldwide (Holdings) Limited in Auckland, New Zealand, is seeking an Operations Supervisor to oversee and coordinate day-to-day aviation logistics activities. The role focuses on administration, workflow allocation, and ensuring Best-in-Class service to customers.

Ideal candidates will have strong administration, communication and problem-solving skills, with experience in freight forwarding or aviation logistics.

Qualifications

• Experience in operational administration, freight forwarding or logistics coordination.
• Experience supervising or coordinating a team and providing guidance.
• Strong knowledge of import/export processes and regulatory requirements.

Responsibilities

• Oversee daily aviation logistics operations including import/export, warehousing, airside movements and transport scheduling.
• Delegate work, plan workloads and ensure tasks are completed on time.
• Coordinate with airlines, freight forwarders, ground handling teams and airport authorities.
• Monitor KPIs, service performance and job margins; ensure compliance with customer and regulatory requirements.

Skills

Operational admin

Logistics coordination

Team leadership

Customer service

Problem solving

Time management

Communication

Attention to detail

Tools

WMS

Microsoft Office

Job description

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

This is primarily an office-based operational and administrative role responsible for overseeing and coordinating day-to-day activities and supporting the delivery of Best-in-Class service to our customers. The Operations Supervisor will oversee workflow across the team, allocate and prioritise work, provide guidance to team members, monitor service and compliance requirements, resolve operational issues and act as a key liaison between the operations team (including warehouse staff) and management. A key focus of the role is the administration and coordination of aviation logistics movements, including managing documentation, updating systems, communicating with customers and service providers, monitoring shipments and ensuring import, export and compliance requirements are met. The successful candidate will have strong administration, communication, problem-solving and organisational skills, together with the ability to coordinate people and competing priorities in a fast-paced environment. Experience in freight forwarding, aviation logistics, import/export or a similar logistics environment would be highly regarded. This is not a warehouse-based position. We are looking for someone with strong operational administration and coordination capability who can also provide day-to-day leadership and direction to the team.

Location

Auckland, New Zealand

Line Manager

Branch Manager

Working Pattern

Full-time, Monday to Friday

Key Role Accountabilities

Leadership & Motivation

Guide, motivate and inspire the team to achieve specific project goals, operational targets and company objectives. This includes: Driving employee engagement and team cohesion. Leading, training and supervising logistics staff and/or warehouse personnel. Preparing shift schedules and managing manpower allocation during peak operational periods. Conducting performance evaluations and providing ongoing coaching and mentorship.

Performance Monitoring

Track the performance of team members, provide constructive feedback and conduct performance reviews. This includes: Ensuring direct reports clearly understand and take ownership of their area of responsibility. Supporting the team to respond proactively to requests and deliver an efficient and responsive service. Setting clear objectives and guiding the team to achieve defined targets and performance standards.

Training and Development

Help team members develop new skills, maintain compliance and improve performance through training, coaching and guidance. This includes: Working with the Station / Branch Manager to ensure the team is designed optimally, with appropriate organisational depth, span of control, succession and talent planning. Ensuring the team is fully aware of and compliant with all Company policies and procedures. Ensuring team members receive ongoing training, including refresher training. Identifying and implementing future developmental training programmes where appropriate. Ensuring all team members complete mandated training as required. Ensuring all team members are trained in, and follow, requirements under ISO 9001 AS9120B.

Communication

Serve as the primary point of contact between the team and senior management and foster open communication within the team. This includes: Managing HR challenges and supporting resolution management, with support from the Station / Branch Manager and HR team. Ensuring team members receive the communication and instructions needed to act in accordance with policies and procedures.

Problem-Solving

Address and resolve conflicts, handle complaints and identify and mitigate potential operational challenges.

Task Management

Delegate work effectively, plan workloads and ensure tasks are completed correctly and on time. This includes: Supervising daily aviation logistics operations, including import/export, warehousing, airside movements and transport scheduling. Working closely with airlines, freight forwarders, ground handling teams and airport authorities. Resolving operational issues, including cargo discrepancies, delays and missed milestones. Arranging shipments in accordance with customer instructions and customer SOPs. Liaising with overseas offices and other relevant B&H departments to meet customer deadlines and KPIs. Ensuring all shipments, including AOG, critical aircraft parts and oversized cargo, are delivered on time and in full compliance with customer and regulatory requirements. Monitoring operational KPIs, job margins and service delivery standards. Maintaining a strong understanding of airline, airport and freight forwarding processes and procedures. Responding to customer requests within defined timelines.

Regulatory & Safety Compliance

Ensure operations are conducted safely and in accordance with applicable aviation, security, safety and operational requirements. This includes: Ensuring full compliance with relevant aviation regulations, including IATA and other applicable regulatory requirements. Enforcing safety protocols, PPE usage and airside operational procedures. Conducting regular audits, inspections and risk assessments. Reporting and investigating safety incidents and implementing corrective actions.

Your Experience

This role requires strong operational administration and customer service capability, excellent attention to detail and the ability to coordinate multiple priorities in a time-critical environment. We are looking for someone who understands how logistics operations work but whose strengths lie in coordination, administration, customer service and team leadership. The successful candidate will have:

• Experience in an operational administration, freight forwarding, import/export or logistics coordination role.
• Previous experience supervising or coordinating a team, or demonstrated capability to step into a supervisory role.
• Sound knowledge of import and export processes and the administration associated with international freight movements.
• Strong customer service skills and the ability to manage time-critical customer requirements.
• Experience allocating and prioritising workloads and monitoring work through to completion.
• Strong relationship-building skills and the ability to work effectively with customers, airlines, freight forwarders, warehouse personnel, transport providers and other stakeholders.
• Strong verbal and written communication skills.
• Strong systems capability, including Microsoft Office and the ability to work confidently with logistics, freight or inventory management systems.
• Basic commercial awareness, including an understanding of operational KPIs, service performance and job margins.
• Strong problem-solving skills and the ability to identify issues, determine appropriate solutions and amplify where necessary.
• Strong organisational and time-management skills, with the ability to work under pressure and meet defined deadlines.
• A proactive approach, sound judgement and the ability to use initiative.
• Experience within air freight or aviation logistics would be highly regarded, but candidates with strong freight forwarding or logistics coordination experience are also encouraged to apply.

Qualifications and Requirements

The successful candidate will ideally have:

• Experience within logistics, air freight or aviation operations.
• Customs brokerage experience, advantageous but not essential.
• Experience with WMS or similar systems.
• IATA Dangerous Goods training or experience.
• RACA or equivalent aviation security experience, where applicable.
• A full five-year checkable work/background history.
• A clean criminal record.

What We Offer

• Competitive salary.
• Paid annual leave.
• Opportunity to grow your expertise through ongoing coaching, training and development within a global organisation.
• A safe, supportive and empowered working environment. The opportunity to be part of a global aerospace logistics business recognised for Best-in-Class service delivery.

Equal Opportunity

B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact [e-mail]

+3 years experience freight forwarding and supervising teams.