Operations Coordinator

Toll Group; Christchurch; Hybrid; NZD 60,000 - 90,000; Full time

Job summary

Toll Group is seeking an Operations Coordinator for Christchurch or Auckland to help keep international shipments moving. You will coordinate import/export activities, liaise with carriers and customers, and ensure documentation and billing are handled accurately.

A background in freight forwarding with CargoWise experience is essential, along with strong communication and organisational skills. This role offers exposure to global logistics operations, cross-functional teamwork, and the chance

Qualifications

• Minimum 3 years' experience in freight forwarding operations.
• Solid understanding of international import/export processes.
• Strong customer service and stakeholder management skills.
• Experience using CargoWise is essential.

Responsibilities

• Coordinate import and export shipments across air/sea freight.
• Maintain strong relationships with customers, carriers and service providers.
• Provide proactive shipment updates and issue resolution.
• Process shipping documents, declarations and invoicing.
• Monitor KPI performance and service levels.
• Support continuous improvement initiatives in operations.

Skills

Freight forwarding experience

Customer service

Stakeholder management

Problem solving

Organisation

Tools

CargoWise

Microsoft Office

Job description

## Operations CoordinatorApply: Christchurch Airport, New Zealand: Mangere, New Zealand: Full time: Posted Today: R000077990**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comThis position sits within the Transolve business unit, a specialist division focused on the safe, compliant and efficient movement of bulk liquids around the world. Transolve delivers tailored transport and logistics solutions for a diverse range of industries, managing complex bulk liquid supply chains while maintaining the highest standards of safety, service excellence and operational performance. **Operations Coordinator - Auckland or Christchurch, New Zealand** **Keep freight moving. Deliver exceptional customer service. Make an impact.** Are you an experienced freight forwarding professional who thrives in a fast-paced operational environment? We're seeking an Operations Coordinator to join our growing New Zealand team in either Auckland or Christchurch. This is an opportunity to work across international freight operations, manage customer shipments from start to finish, and play a key role in delivering outstanding service outcomes. As an Operations Coordinator, you'll be responsible for coordinating import and export shipments, maintaining strong customer relationships, and ensuring operational excellence across every stage of the logistics journey. You'll work closely with customers, carriers, airlines, shipping lines, and internal stakeholders to ensure shipments are delivered accurately, efficiently, and on time. **Key Responsibilities -** * Manage international import and export shipments using CargoWise.* Coordinate freight movements with shipping lines, airlines, transport providers and co-loaders.* Provide proactive shipment updates and exceptional customer service.* Resolve operational issues and support customers with shipment enquiries.* Process shipping documentation, reporting, cargo declarations and invoicing.* Monitor shipment performance and ensure service levels and customer KPIs are achieved.* Maintain accurate customer and shipment records.* Support continuous improvement initiatives to enhance customer experience. **About You -**To be successful, you'll bring: * Minimum 3 years' experience in a freight forwarding operations role.* Solid understanding of international import and export processes.* Strong customer service, communication and stakeholder management skills.* Experience using **CargoWise** (essential).* Excellent attention to detail and organisational skills.* Ability to prioritise workloads and solve problems proactively.* High proficiency across Microsoft Office applications.* A positive, team-focused and customer-centric mindset.* Flexitank and ISOtank experience.* Exposure to both air and sea freight operations. **Why Join Us?** * Join a respected and growing international logistics business.* Work with a collaborative and supportive team.* Diverse role with exposure to global supply chain operations.* Genuine opportunities for development and career progression.* Be part of a business committed to customer excellence and operational performance. **Apply Now** If you're a motivated freight forwarding professional looking for your next challenge in Auckland or Christchurch, we'd love to hear from you. Apply today and help us deliver outstanding logistics solutions for our customers.**What moves you?**At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in New Zealand and be prepared to undertake pre-employment checks including a criminal history check and medical.