Operations Manager

Ingram Micro, Inc.; Ōtara-Papatoetoe; On-site; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Genuine Career Progression Opportunit

Training & Development

Competitive Remuneration Package

Staff Purchase Policy

Job summary

Ingram Micro is seeking an experienced Operations Manager to lead our Auckland warehouse and distribution operations. You will oversee inbound, outbound and returns, drive safety, manage a 30+ team, and partner with customers, logistics partners, and internal stakeholders. A proven leadership track record in warehousing is essential.

You will optimize processes, KPIs, and costs while fostering continuous improvement and a high-performance culture in a fast-paced environment.

Qualifications

• Minimum 5 years in an operations manager or senior leadership role in warehousing/logistics.
• Proven track record leading large teams through supervisors and frontline leaders.
• Experience with WMS and ERP systems and driving safety/compliance.

Responsibilities

• Lead day-to-day warehouse operations across inbound, outbound and returns functions.
• Ensure service levels, quality standards, and customer expectations are met.
• Drive a safety-first culture and maintain health and safety compliance.
• Manage resources, workforce planning, and labour utilisation to meet demand.
• Monitor KPIs, inventory accuracy, and cost performance.
• Build relationships with customers and internal stakeholders.
• Lead continuous improvement to enhance efficiency and profitability.
• Implement SOPs, quality frameworks, and compliance processes.
• Oversee customer operational reviews and identify service opportunities.
• Coach and develop supervisors and operational teams.
• Support succession planning and employee engagement initiatives.

Skills

Operations leadership

People management

WMS experience

ERP familiarity

Budgeting & cost control

Customer service focus

Analytics & problem solving

Stakeholder management

Education

Tertiary qualification in Operations/Supply Chain/Logistics

Tools

SAP

JDE

Job description

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About the Role

We are seeking an experienced and people-focused Operations Manager to lead our Auckland warehouse and distribution operations based in Manukau. This is a critical leadership role responsible for overseeing inbound, outbound, returns and customer operations while ensuring the highest standards of safety, operational excellence, and service delivery. Leading a team of 30+ employees through supervisors and team leaders, you will drive productivity, continuous improvement, customer satisfaction, and operational performance. Working closely with internal stakeholders, customers, and logistics partners, you will play a key role in supporting business growth and delivering a best-in-class operational environment.

Role Responsibilities

• Lead day-to-day warehouse operations across inbound, outbound and returns functions.
• Ensure operational performance meets agreed service levels, quality standards, and customer expectations.
• Drive a strong safety-first culture and maintain compliance with all health and safety requirements.
• Manage warehouse resources, workforce planning, and labour utilisation to support operational demand.
• Monitor and improve operational KPIs, productivity, inventory accuracy, and cost performance.
• Build and maintain strong relationships with customers, and internal stakeholders.
• Lead continuous improvement initiatives to enhance efficiency, accuracy, and profitability.
• Implement and maintain standard operating procedures, quality frameworks, and compliance processes.
• Oversee customer operational reviews and identify opportunities for service enhancement and business growth.
• Lead, coach, develop, and performance-manage supervisors, team leaders, and operational teams.
• Support succession planning, talent development, and employee engagement initiatives.
• Ensure security, regulatory compliance, business continuity, and audit readiness across the operation.

Role Requirements

• Minimum 5 years' experience in an operations Manager or senior operational leadership role within warehousing, logistics, distribution, or supply chain environments.
• Proven experience leading large operational teams through supervisors and frontline leaders.
• Strong understanding of warehouse operations, inventory management, transport coordination, and customer service delivery.
• Experience managing operational budgets, workforce planning, and performance metrics.
• Demonstrated commitment to health, safety, and compliance within a warehouse environment.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Experience with Warehouse Management Systems (WMS), SAP, JDE, or similar ERP platforms.
• Excellent stakeholder management and communication skills.
• Ability to drive change, improve processes, and influence outcomes across multiple teams.
• Relevant tertiary qualification or industry certification in Operations, Supply Chain, Logistics, or a related field is desirable.
• Strong leadership capability with a track record of coaching, developing, and retaining high-performing teams.

What’s on Offer:

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities
• Training & Development
• Competitive Remuneration Package
• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

If you're a hands-on operations leader who thrives in fast-paced environments and enjoys building high-performing teams while delivering exceptional customer outcomes, we'd love to hear from you.