Operations Scheduler & Customer Experience Champion

Carpet Court NZ; Nelson; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Full training

Ongoing support

Staff purchasing benefits

Development opportunities

Job summary

Carpet Court NZ in Nelson is seeking an Operations Support team member to coordinate installation schedules and keep projects moving from booking to completion. You will liaise with customers, installers and internal teams to ensure clear communication and accurate scheduling across the Nelson region.

This full-time role combines operations coordination, scheduling, customer service and administration, ideal for someone who stays organised, solves problems and thrives in a fast-paced environment

Qualifications

• Previous experience in administration, scheduling, customer service or operational coordination.
• Outstanding organisational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Confidence managing multiple priorities and deadlines in a busy environment.
• Strong computer skills and the ability to quickly learn new systems.
• A proactive, solutions-focused approach with the ability to work independently.
• A genuine commitment to delivering excellent customer service.
• The ability to build positive relationships with customers, installers and colleagues.

Responsibilities

• Coordinate installation schedules across Carpet Court and Curtain Studio.
• Book and confirm installation appointments with customers.
• Manage installer workloads to ensure jobs are completed efficiently.
• Monitor jobs from booking through to completion, maintaining accurate system updates throughout.
• Prepare documentation and materials for upcoming installations.
• Liaise with customers, installers, suppliers and internal teams to keep projects on track.
• Complete invoicing, operational reporting and job administration.
• Coordinate remedial work and support the prompt resolution of customer concerns.
• Support installer onboarding and maintain accurate operational records.
• Provide administrative and operational support to the wider branch team.

Skills

Administration

Scheduling

Customer service

Operations coordination

Communication

Problem solving

Multi-tasking

Detail-oriented

MS Office

Relationship building

Tools

MS Office

Job description

Carpet Court NZ in Nelson is seeking an Operations Support team member to coordinate installation schedules and keep projects moving from booking to completion. You will liaise with customers, installers and internal teams to ensure clear communication and accurate scheduling across the Nelson region.

This full-time role combines operations coordination, scheduling, customer service and administration, ideal for someone who stays organised, solves problems and thrives in a fast-paced environment