Operations Manager FMCG

Linfox; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Job summary

Linfox New Zealand is seeking an experienced Operations Manager to lead our FMCG warehousing operations from our Māngere site. This 6-month fixed-term role requires strong leadership and an analytical mindset to improve safety, service, productivity and cost performance.

You will manage a high-performing team, drive data-driven improvements, and coordinate with commercial stakeholders to enhance efficiency and customer satisfaction.

Qualifications

• Proven leadership in FMCG, warehousing or logistics operations.
• Strong analytical capability to interpret data and KPI outcomes.
• Experience improving reporting frameworks and governance.

Responsibilities

• Lead warehouse and offsite operations to achieve safety, service and financial targets.
• Analyse operational data and performance metrics to identify opportunities.
• Drive performance through KPI governance and data-driven decision making.
• Identify bottlenecks and implement continuous improvement initiatives.
• Act as the escalation point for customers and service issues.
• Lead customer engagement activities, including operational reviews and QBRs.
• Partner with commercial teams to support cost management and efficiency.
• Oversee labour planning, capacity forecasting and resource optimization.
• Coach and develop frontline leaders and supervisors.

Skills

Leadership

Analytics

KPI governance

Cost management

Customer relationships

Job description

Here at Linfox, we believe that together, anything is possible. From our beginnings in 1956, Linfox has grown to become Asia Pacific’s largest privately-owned logistics company, employing more than 24,000 people across Australia, New Zealand and Southeast Asia.

With a strong presence across New Zealand, we deliver world-class supply chain solutions that keep businesses and communities moving. Our people are at the heart of everything we do, and we are committed to creating safe, efficient and sustainable operations for our customers and communities.

Linfox New Zealand is seeking an experienced Operations Manager to join our FMCG Warehouse team on a 6-month fixed-term contract.

Based at our Verissimo Drive site in Māngere, you'll provide leadership across our FMCG warehousing operations and offsite facilities, leading a high-performing team while serving as the key operational escalation point for customers, site performance and continuous improvement initiatives.

We're looking for a hands‑on operational leader with a strong analytical mindset; someone who can interpret complex operational data, identify trends and opportunities, and translate insights into measurable improvements across safety, service, productivity and cost performance.

• Lead warehouse and offsite operations to achieve safety, service and financial performance targets.
• Analyse operational data, trends and performance metrics to identify opportunities and drive measurable business improvements.
• Drive operational performance through KPI governance, reporting enhancements and data‑led decision making.
• Identify operational bottlenecks, root causes and process inefficiencies, implementing sustainable continuous improvement initiatives.
• Act as the key escalation point for customers, operational issues and service recovery.
• Lead customer engagement activities, including operational reviews and Quarterly Business Reviews (QBRs).
• Partner with commercial stakeholders to support cost management, profitability and operational efficiency.
• Oversee labour planning, capacity forecasting and resource optimisation across multiple sites.
• Coach, develop and support a team of operational leaders and supervisors.

Ō pūkenga | What You’ll Need to Succeed

This role is ideal for a warehouse operations leader who combines strong people leadership with a highly analytical approach. You'll use data and operational insights to understand performance trends, identify opportunities, solve complex operational challenges and drive continuous improvement across the business.

You will bring:

• Proven leadership experience within FMCG, warehousing or logistics operations.
• Strong analytical capability, with experience interpreting operational data, performance trends and KPI outcomes to drive business decisions.
• Experience improving reporting frameworks, performance visibility and operational governance.Demonstrated success identifying root causes, removing operational bottlenecks and delivering continuous improvement initiatives.
• Strong commercial acumen with experience managing costs, productivity and operational performance.
• Demonstrated success managing customer relationships, escalations and service delivery.
• Strong people leadership skills, including coaching and developing frontline leaders.

Te whakaurunga | Our Commitment to Diversity & Inclusion

At Linfox, we are committed to creating an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives. We recognise and respect Māori as tangata whenua and value the contribution of Māori and Pasifika peoples, alongside people of diverse genders, ages, religions, abilities, sexual orientations and cultures.

He pai ki a koe? | Sound like you?

Applications close when a suitable candidate is identified. Applicants must be legally entitled to work in New Zealand and willing to undertake pre‑employment checks as part of the recruitment process.

Advertised: 13 Oct 2026 New Zealand Daylight Time
Applications close: 30 Oct 2026 New Zealand Daylight Time